Kayli Stoops
Fort Myers,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Online Seller
Veggie Shack Produce
Portales, NM
12.2019 - Current
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Created clear, precise and properly detailed product and service information on company website.
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
First Mate
Crazy Lure Fishing Charters
Fort Myers Beach, FL
04.2018 - 12.2019
- Coordinated with Captain and interior team to develop daily guest activity objectives and weekly itineraries.
- Guided guests on excursions of sport fishing, hiking, skiff touring and beach combing.
- Stood for 3 hours per shift to perform look-out duties to navigate away from obstructions in ship's path and locate navigational aids.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
- Swept, mopped and wiped down decks and exterior to remove dirt and debris.
Receptionist
D&D Heating And Air Conditioning
Fort Myers Beach, FL
01.2016 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Scheduled and confirmed appointments and meetings for senior management team.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
High School Diploma -
Riverdale High School
Fort Myers, FL05.2016
Skills
- Customer Needs Assessments
- Financial Tracking
- Retail Arbitrage
- Rewards Programs
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Building Customer Trust and Loyalty
Timeline
Online Seller
Veggie Shack Produce
12.2019 - Current
First Mate
Crazy Lure Fishing Charters
04.2018 - 12.2019
Receptionist
D&D Heating And Air Conditioning
01.2016 - 03.2018
High School Diploma -
Riverdale High School