Kayli Thompson
Tulsa,OK
Summary
Experience in customer service with 7 years in busy and successful settings. Proven team leader with extensive experience in hospitality and guest relations, notably at Chick-fil-A and AMF Sheridan Lanes. Excelled in guest relations and administrative support, enhancing team efficiency and customer satisfaction. Demonstrated expertise in conflict management and transactional processes. Contributed to a significant improvement in operational workflow.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Associate
AMF Sheridan Lanes
01.2024 - Current
- Greeted customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Engaged in pleasant conversations while managing check-in and out process.
- Processed food orders, collected payments and kept cards on file to start tabs.
- Explained in detail the reservation process and the daily pricing, both in person and over the phone.
- Maintained cleanliness and organization of front desk area and facility.
- Oversaw fast-paced front desk operations and guests' needs at the busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
Day Camp Counselor
Camp Fire Usa
06.2022 - 05.2023
- Built and maintained positive relationships with campers and staff.
- Kept all camper and work areas neat, clean and organized.
- Planned and lead diverse activities to entertain children and promote core values.
- Monitored behavior of each child and reported incidents or suspicion of abuse to superiors.
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Encouraged team building to increase camaraderie, trust and rapport.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Assisted in preparing recreational materials and supplies for each activity.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Team Member
Chick-fil-A
02.2020 - 06.2021
- Worked in all front-of-house stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
Chick-fil-A
06.2017 - 01.2020
- Trained new team members during onboarding
- Worked in all front-of-house stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Receptionist
D & K Bookkeeping
06.2018 - 12.2019
- Corresponded with clients through email telephone, or postal mail.
- Provided clerical support by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Accurately documented messages, ensuring seamless communication and follow-up with relevant parties.
- Demonstrated strong organizational skills by efficiently scheduling appointment
- Monitored inventory levels
- Executed errands
Education
High School Diploma -
Haltom High School
Haltom City, TX06-2019
Skills
- Administrative support
- Guest relations
- Credit card and cash handling
- Conflict management
- Time management
- Problem-solving skills
- Project management
- Staff management
Certification
- CPR Certified
- Food Handlers License
Timeline
Front Desk Associate
AMF Sheridan Lanes
01.2024 - Current
Day Camp Counselor
Camp Fire Usa
06.2022 - 05.2023
Team Member
Chick-fil-A
02.2020 - 06.2021
Receptionist
D & K Bookkeeping
06.2018 - 12.2019
Team Member
Chick-fil-A
06.2017 - 01.2020
- CPR Certified
- Food Handlers License
High School Diploma -
Haltom High School
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