KAYLI TOIGO
Tulsa,OK
Summary
Proven Patient Access Representative with a track record of enhancing patient satisfaction at R1 RCM through expert customer service and efficient insurance verification. Skilled in HIPAA compliance and multitasking, adept at streamlining registration processes and improving billing accuracy. Achieved significant improvements in office operations by leveraging organizational skills and a patient-centered approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
1
1
year of professional experience
Work History
Patient Access Representative
R1 Rcm
04.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OKSkills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Registration and Admissions
- Insurance Billing
- Information Collection
Timeline
Patient Access Representative
R1 Rcm
04.2023 - Current
High School Diploma -
Broken Arrow High School
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