Kayli Valerio
Canandaigua,NY
Summary
Successful health information professional with over ten years accomplished in maintaining complex and comprehensive electronic medical records systems. Well-versed in current code classifications and insurance procedures. Detail-oriented in building and updating files. Focused on security, HIPAA compliance and exceptional performance in the face of changing industry demands and regulations. Analytical in approaching database and recordkeeping, and highly proficient in coordinating smooth admissions. Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Thank you for your consideration!
Overview
20
20
years of professional experience
Work History
Patient Registration Specialist
FF Thompson Hospital
Canandaigua, NY
06.2020 - Current
- Interpreted physician orders, and radiologist dictations to coordinate appropriate tests and verify compliance.
- Scheduled appointments for patients using an electronic medical record system.
- Prepared documents for scanning into the electronic health record system as necessary.
- Assisted in training new Patient Registration related to the job role.
- Provided guidance on proper completion of forms related to registration processes.
- Maintained accurate patient records in accordance with HIPAA regulations and organizational policies.
- Provided customer service support by answering phones and responding to inquiries from staff and the public.
- Entered data into the computerized registration system to update patient demographics records.
- Ensured all forms were completed accurately, including insurance information and other demographic data.
- Collaborated closely with clinical staff members regarding scheduling conflicts or cancellations due to unforeseen circumstances.
- Maintained compliance with HIPAA regulations when handling confidential patient information.
- Performed clerical tasks such as filing, faxing, copying, as requested.
- Maintained office supplies, and ordered appropriately.
- Reviewed requisitions for accuracy of coding changes when necessary.
- Conducted insurance eligibility verifications to ensure coverage of services provided.
- Monitored account status on a regular basis to identify any follow-up that may be needed.
- Answered incoming calls from patients or providers seeking assistance or providing updates on existing cases.
- Verified insurance benefits prior to patient visits to maximize reimbursement potential.
- Completed prior authorization requests within required timeframes and ensured appropriate documentation was obtained.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Performed quality assurance checks on all registrations to ensure accuracy of data entry.
- Responded to inquiries from patients, families, physicians, and other healthcare personnel.
- Entered patient data into electronic medical record system accurately and efficiently.
- Worked collaboratively with other departments within the organization to ensure seamless operations.
- Managed high volume of incoming calls while maintaining professional demeanor.
- Monitored daily reports for accuracy of data entered into system by other team members.
- Provided support to the clinical staff with registration issues or concerns.
- Educated patients on their rights as well as hospital policies related to care.
- Verified insurance eligibility through online portals or by phone calls.
- Facilitated communication between healthcare providers and patients.
- Maintained accurate coding of diagnoses and procedures.
- Handled requests for release of patient information.
- Trained staff on health information management software usage.
- Collaborated with clinicians to improve documentation practices.
- Assisted with electronic health record (EHR) implementation.
- Used Powershare platform to obtain and upload patients prior foreign/outside imaging.
- Operated MagView EMR system for maintaining accurate information specializing in regards to patient's breast health.
Patient Registration Specialist
Aberle Eye Care
Canandaigua, NY
05.2019 - 07.2020
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Updated patient demographic information in EMR to prevent treatment and recordkeeping errors.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Screened patients before and during admissions processes.
- Prepared patients for departure by coordinating discharge plans and paperwork.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
- Scheduled appointments for patients using an electronic medical record system.
- Handled cash transactions accurately according to established procedures.
- Prepared documents for scanning into the electronic health record system as necessary.
- Provided guidance on proper completion of forms related to registration processes.
- Provided customer service support by answering phones and responding to inquiries from staff and the public.
- Processed payments received from patients, reconciling receipts with daily deposits.
- Entered data into the computerized registration system to update patient demographics records.
- Ensured all forms were completed accurately, including insurance information and other demographic data.
- Collaborated closely with clinical staff members regarding scheduling conflicts or cancellations due to unforeseen circumstances.
- Performed clerical tasks such as filing, faxing, copying, as requested.
- Reviewed benefit plans for accuracy of coding changes when necessary.
- Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
- Updated patient information in database regularly to ensure accuracy of records.
- Resolved discrepancies between billing systems and patient accounts quickly and accurately.
- Greeted patients and answered questions regarding registration process.
- Assisted patients with completion of forms needed for admission process.
- Tracked down misplaced files using cross-referencing techniques whenever needed.
- Identified any discrepancies within the filing system and resolved them accordingly.
- Filed documents, correspondence, and other materials alphabetically, numerically or by other prescribed methods.
- Monitored inventory levels of office supplies used for filing purposes.
- Organized and maintained filing systems both manually and electronically.
Patient Registration Specialist
FF Thompson Hospital
Canandaigua, NY
11.2015 - 05.2019
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Updated patient demographic information in Epic EMR system to prevent treatment and recordkeeping errors.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Interpreted physician orders to coordinate appropriate tests and verify compliance with protocol.
- Scheduled appointments for patients using an electronic medical record system.
- Prepared documents for scanning into the electronic health record system as necessary.
- Assisted in training new Patient Registration Specialists on various duties related to the job role.
- Provided guidance on proper completion of forms related to registration processes.
- Maintained confidentiality of patient information at all times in compliance with HIPAA regulations.
- Maintained accurate patient records in accordance with HIPAA regulations and organizational policies.
- Provided customer service support by answering phones and responding to inquiries from staff and the public.
- Entered data into the computerized registration system to update patient demographics records.
- Ensured all forms were completed accurately, including insurance information and other demographic data.
- Maintained compliance with HIPAA regulations when handling confidential patient information.
- Performed clerical tasks such as filing, faxing, copying, as requested.
- Reviewed benefit plans for accuracy of coding changes when necessary.
- Conducted insurance eligibility verifications to ensure coverage of services provided.
- Monitored account status on a regular basis to identify any follow-up that may be needed.
- Answered incoming calls from patients or providers seeking assistance or providing updates on existing cases.
- Verified insurance benefits prior to patient visits to maximize reimbursement potential.
- Completed prior authorization requests within required timeframes and ensured appropriate documentation was obtained.
- Updated patient information in database regularly to ensure accuracy of records.
- Performed quality assurance checks on all registrations to ensure accuracy of data entry.
- Responded to inquiries from patients, families, physicians, and other healthcare personnel.
- Entered patient data into electronic medical record system accurately and efficiently.
- Worked collaboratively with other departments within the organization to ensure seamless operations.
- Managed high volume of incoming calls while maintaining professional demeanor.
- Educated patients on their rights as well as hospital policies related to care.
- Verified insurance eligibility through online portals or by phone calls.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Facilitated communication between healthcare providers and patients.
- Maintained accurate coding of diagnoses and procedures.
- Met needs of radiologists and other treating team members with timely retrievals of patient medical records.
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
- Handled requests for release of patient information.
- Trained staff on health information management software usage.
- Assisted with electronic health record (EHR) implementation.
- Managed patient records, ensuring accuracy and confidentiality.
Patient Registration Specialist
Newark Wayne Community Hospital
Newark, NY
01.2012 - 10.2014
- Greeted and welcomed patients in a friendly and professional manner.
- Performed eligibility checks on patients to ensure they are eligible for services provided by the practice or facility.
- Explained various payment options to patients such as cash payments or credit card payments and assisted them in selecting a payment option that best suits their needs.
- Resolved customer service issues in a timely manner while maintaining a positive attitude.
- Communicated effectively with physicians, nurses, office managers and other healthcare professionals regarding registration processes.
- Processed insurance authorizations, referrals, pre-certifications and prior authorizations as required by payers.
- Maintained accurate tracking of all documentation in the Electronic Health Record.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Scheduled appointments for both new and existing patients, answered phone calls and emails from patients.
- Greeted and registered patients, verified insurance information, collected copayments and deductibles.
- Provided support to clinical staff with regards to registration related tasks.
- Verified patient demographic information and updated records accordingly.
- Ensured compliance with HIPAA regulations regarding patient confidentiality and privacy laws.
- Facilitated smooth workflow by communicating any delays or issues to appropriate personnel.
- Operated office equipment including copiers, scanners, and fax machines.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted with data entry and maintained accurate records.
- Trained new receptionists on company procedures and software use.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Investigated and analyzed client complaints to identify and resolve issues.
- Ensured reception area remained clean and organized throughout the day.
- Managed multi-line phone system, directing calls to appropriate staff.
Lead Infant Room Teacher
Candy Apple Daycare
Newark, NY
01.2004 - 01.2012
- Encouraged language development by engaging infants in conversations throughout the day.
- Ensured that all safety standards were met at all times.
- Maintained infants' schedules with balanced approach managing rest and play.
- Established positive relationships with parents by providing them with updates about their children's development through verbal communication or written reports.
- Maintained records of attendance, meals served and medications administered.
- Communicated regularly with families regarding their child's growth and development.
- Collaborated with colleagues to plan special events such as field trips or holiday parties.
- Offered children as young as 4 weeks opportunities to learn with age-appropriate activities.
- Observed infants' behavior and documented progress on daily basis.
- Kept adequate supplies on hand to meet each baby's needs and worked with parents to restock items.
- Provided a safe and nurturing environment to ensure the physical, emotional, cognitive and social development of each infant.
- Maintained accurate records of students' developmental milestones according to state regulations.
- Assisted with diaper changes, bottle feedings, nap times, meal times and other routines.
Education
Associate of Arts - Liberal Arts And Sciences
Finger Lakes Community College
Canandaigua, NY05-2009
High School Diploma -
Newark High School
Newark06-2005
Skills
- Patient Registration
- Insurance Verification
- Medical terminology proficiency
- Strong Organization
- HIPAA Compliance
- Electronic Recordkeeping
- Eligibility Determination
- Accurate Data Entry
- Appointment Scheduling
- Strong interpersonal skills
- Attention to Detail
- Active Listening
- Task Prioritization
- Electronic Medical Record Software, proficient in IDX, McKesson, Care Connect, and Epic
- Written Communication
- Time Management
- Organizational Skills
- Decision-Making
- Interpersonal Communication
- Team Collaboration
- Effective Communication
- Continuous Improvement
- Self Motivation
- Goal Setting
- Teamwork and Collaboration
- Adaptability and Flexibility
- Multitasking
- Analytical Skills
- Patient Relations
- Payment Collection
- Reliability
- Professionalism
- Patient History Documentation
- Patient Flow Management
- Prioritizing patients
Affiliations
- Volleyball
- Avid Reader
Languages
Sign Language
Limited
Timeline
Patient Registration Specialist
FF Thompson Hospital
06.2020 - Current
Patient Registration Specialist
Aberle Eye Care
05.2019 - 07.2020
Patient Registration Specialist
FF Thompson Hospital
11.2015 - 05.2019
Patient Registration Specialist
Newark Wayne Community Hospital
01.2012 - 10.2014
Lead Infant Room Teacher
Candy Apple Daycare
01.2004 - 01.2012
Associate of Arts - Liberal Arts And Sciences
Finger Lakes Community College
High School Diploma -
Newark High School
References
References available upon request.
References
References available upon request.
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