Kayli Wilson
Melbourne,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Animal Welfare Coordinator
Brevard County Sheriff's Office
Melbourne, FL
01.2023 - 03.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to animal welfare and live outcomes.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided guidance and instruction to staff members on proper handling techniques of animals.
- Prioritized and organized tasks to efficiently accomplish goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent event coordinating services and attention to community partners when face-to-face or through phone conversations.
- Performed physical examinations on animals to assess general health conditions and diagnose illnesses or injuries.
- Administered medications as prescribed by veterinarians and monitored progress of treatment plans.
- Advised owners on sanitation, feeding and general care to promote animal health.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Created detailed reports outlining event planning progress, timelines, and other relevant information.
- Sourced venues for events in accordance with animal needs and preferences.
- Coordinated onboarding and orientation for new volunteers.
- Created job descriptions for all volunteer roles.
- Organized training programs for volunteers.
- Managed a database of volunteer information.
- Monitored compliance with organizational policies and procedures.
- Ensured proper recognition of volunteer efforts through awards, certificates.
- Provided guidance on how to best utilize available resources in order to maximize the impact of volunteer work.
- Facilitated communication between staff members and volunteers.
- Resolved any conflicts that arose between staff members or between staff members and volunteers.
- Maintained records of volunteering hours worked by each individual.
- Communicated regularly with volunteers, assisting with issues and questions.
- Provided humane education programs for schools, groups, pet owners, and other organizations.
- Assisted with euthanization for injured, sick, or suffering animals following consultation with leadership and staff veterinarians.
Shelter and Rescue Coordinator
Chewy
Plantation, FL
02.2022 - 11.2022
- Organized and coordinated volunteer activities in accordance with corporate objectives.
- Facilitated communication between volunteers, organization staff, and management to ensure effective coordination of tasks.
- Planned special events such as fundraisers, community service initiatives.
- Cultivated relationships with potential donation recipients through phone calls, emails, and in-person visits.
- Processed donations in accordance with established protocols, including data entry into the donor database.
- Maintained accurate records of all donation activity, including recipient contact information.
- Coordinated with nonprofit organizations regarding services needed for fundraising efforts.
- Provided administrative support including scheduling meetings, preparing reports, and tracking financial contributions.
- Assisted organizations with registration into the Shelters and Rescues program.
Pet Concierge
Chewy
Dania Beach, FL
02.2020 - 02.2022
- Greeted adopters and answered their inquiries regarding Chewy's services and promotions for adopters.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Maintained a professional presence at the front desk area by adhering to company standards.
- Developed strong relationships with Humane Society staff in order to ensure smooth operations between companies.
- Monitored inventory levels of supplies required for daily operations including gift bags and promotion cards.
- Provided daily care for animals, including feeding, cleaning cages and exercising.
- Educated clients on proper pet care techniques and methods of handling their pets safely.
- Administered vaccinations to protect against contagious diseases according to established protocols.
- Conducted regular inspections of kennels, runs, pens and yards to ensure cleanliness standards were met.
- Monitored animal activities to detect early signs of disease or discomfort.
- Cleaned up after animals including washing dishes and sanitizing cages.
Customer Service Representative
Chewy.com
Dania Beach, FL
04.2017 - 02.2020
- Provided excellent customer service via phone, live chat, email, and social media to resolve customer complaints and concerns in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Front Desk Receptionist
Chewy.com
Dania Beach, FL
09.2016 - 04.2017
- Greeted staff and visitors warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for staff and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Coordinated travel arrangements for staff and visitors when required.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
Education
High School Diploma -
Cooper City High School
Cooper City, FL06-2016
Some College (No Degree) - Animal Behavior And Training
Animal Behavior College
RemoteSkills
- Teamwork and Collaboration
- Excellent Communication
- Task Prioritization
- Clerical Support
- Relationship Building
- Problem Resolution
Accomplishments
- Florida Animal Control Association's Employee of the Year Nominee
- Brevard County Sheriff's Office Employee of the Year
Certification
- First Aid and CPR Certified
- Fear-Free Shelters Certified
References
References available upon request.
Timeline
Animal Welfare Coordinator
Brevard County Sheriff's Office
01.2023 - 03.2024
Shelter and Rescue Coordinator
Chewy
02.2022 - 11.2022
Pet Concierge
Chewy
02.2020 - 02.2022
Customer Service Representative
Chewy.com
04.2017 - 02.2020
Front Desk Receptionist
Chewy.com
09.2016 - 04.2017
High School Diploma -
Cooper City High School
Some College (No Degree) - Animal Behavior And Training
Animal Behavior College
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