Kayli Zabroski

• Resolved customer inquiries and concerns by applying company protocols, ensuring high satisfaction levels and fostering repeat business.
• Processed transactions efficiently by operating POS systems, maintained accurate cash handling procedures, and supported daily store operations to ensure smooth customer experiences.
• Facilitated product knowledge sessions for customers, clearly explaining merchandise features and promoting add-on sales to enhance the retail experience.
• Promoted tobacco safety standards by informing customers of age restrictions, health regulations, and compliance requirements during each transaction.
• Implemented inventory tracking procedures, ensuring stock levels remained accurate and shelves were consistently replenished for optimal customer availability.
• Streamlined opening and closing procedures by standardizing checklists and coordinating shift handovers, thus supporting efficient daily store operations and consistent compliance with company standards.
• Advanced customer loyalty initiatives by introducing personalized service approaches and cultivating positive interactions that encouraged repeat visits and enhanced overall satisfaction.
• Championed loss prevention efforts by monitoring suspicious activity on the sales floor, reporting incidents in accordance with company policy, and supporting a secure shopping environment for both staff and customers.

Took time off to be a stay at home mother.

• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.