Kaylia Rodriguez
Waterbury
Summary
Welcoming and motivated individual with a diverse background in various office settings. Brings a wealth of knowledge about security, service, and clerical requirements. Excellent time management abilities and a resourceful approach. Thrives in taking on multiple tasks. Detail-oriented team player with strong organizational skills. Focus is always on providing exceptional customer service. Certified bartender with extensive knowledge of spirits. Skilled at engaging customers one-on-one. Friendly and open demeanor allows for building a strong customer base by consistently providing a positive service experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associates
Children’s Place
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Counted all physical inventory and generated department audit reports.
- Enhanced store appearance by restocking shelves and maintaining cleanliness throughout the retail space.
Frontdesk Receptionist
Aire Ancient Baths - New York
07.2021 - 12.2023
- Guided visitors to designated areas for smooth navigation.
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels
- Scheduled appointments and documented updates in scheduling software
- Answered questions regarding company pricing and policy
- Operated telephone switchboard, providing information, taking messages, and scheduling appointments.
- Organized and detail-oriented with a strong work ethic.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Reception Shift Supervisor
Unikwax
09.2020 - 06.2021
- Answered questions regarding Uni K Wax pricing and policies
- Kept quality levels high with quick corrections of identified production problems
- Strengthened team performance with continuous training strategies
- Prevented accidents with consistent safety leadership, removing hazards, and encouraging safety
- Coordinated master calendar, including scheduling appointments, meetings, and events for staff
- Operated telephone switchboard to answer, screen, and forward calls, providing information, taking messages, and schedule appointments
- Assisted customers with sales and service needs
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Fixed problems with equipment using troubleshooting and repair abilities.
Trainer Barista
Starbucks
12.2018 - 12.2019
- Created a warm and welcoming store atmosphere
- Helped new hires assimilate into the workforce and get up to speed on procedures with successful onboarding processes
- Minimized drawer errors by accurately documenting orders and processing payments
- Supported team members by cleaning prep areas and replenishing supplies
- Complemented beverage items with delicious foods such as muffins and bagels
- Ground and packaged beans to meet customer requests for special grinds and combinations
- Managed dietary restrictions and allergies with special attention to customer requests
- Assisted guests with selections by offering expert menu knowledge
Barista Trainer
Pret A Manger
08.2016 - 12.2018
- Complemented beverage items with delicious foods such as muffins and bagels
- Assisted guests with selections by offering expert menu knowledge
- Achieved high inspection scores by following health department requirements closely
- Steered customers toward specials with suggestions and vibrant descriptions
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees, or teas
- Managed all back-end business aspects, including employee paperwork, inventory ordering, and daily bank deposits
- Trained all staff in a wide range of hot and cold drinks, including off-menu preparations popular with customers
- Maximized business profits by effectively controlling costs, marketing business, and coaching employees on successful sales strategies
Education
Bartending License - Mixology
American Bartender School
252 W 29th St 5th Floor, New York, NY 1000108.2023
Skills
- Computer skills
- Critical Thinking
- Customer service
- Efficient Multitasking
- Time Management
- Beverage preparation
- Goal oriented
Certification
CPR
Timeline
Sales Associates
Children’s Place
11.2024 - Current
Frontdesk Receptionist
Aire Ancient Baths - New York
07.2021 - 12.2023
Reception Shift Supervisor
Unikwax
09.2020 - 06.2021
Trainer Barista
Starbucks
12.2018 - 12.2019
Barista Trainer
Pret A Manger
08.2016 - 12.2018
Bartending License - Mixology
American Bartender School
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