Kayliah Brown
Newport News,VA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Authorized to work in the US for any employer.
Overview
10
10
years of professional experience
Work History
Post Sales Coordinator
Ferguson Enterprises, Inc
07.2022 - 07.2023
- Input customer data into system, updating information regularly with changes to buying habits
- Delivered exemplary customer service and support by remaining poised in most stressful situations
- Worked with production teams to assess, update and optimize delivery dates for customers
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions
- Maintained an up-to-date database of prospective clients and their contact information
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale
- Processed orders received from customers within specified timelines
- Provided assistance throughout the entire sales process from initial contact through post-sale follow- up activities.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
Lead Server
MELLOW MUSHROOM
06.2019 - 01.2022
- Train new servers and front of house staff on guest service experiences, safety procedures, proper food handling, and restaurant protocols
- Work with individual servers to improve performance
- Answer customer inquires and resolve issues promptly
- Consistently achieve highest guest check average among all servers through suggestive selling and building relationships with guest
- Awarded "Front of House Employee of the Month" on multiple occasions.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Server
CHILI'S
02.2016 - 05.2019
- Delivered exceptional, friendly, and fast service
- Skillfully anticipated and addressed guest needs while appropriately suggesting additional items to increase restaurant sales
- Consistently meet and exceed all quality and safety expectations and standards
- Commended on service, friendliness, and knowledge through customer surveys
Hostess/Server
OLIVE GARDEN
05.2013 - 02.2016
- Organized and scheduled reservations for guest daily both over the phone and online
- Provided excellent customer service and created relationships with repeated customers
- Managed floor and how to arrange seating with customers
- Ensured the beginning of guest overall experience was positive by providing a welcoming environment
Education
High school diploma - General Studies
Warhill High School
Williamsburg, VASkills
- Superior team building and interpersonal skills
- Detail oriented with excellent work/time organizational skills
- Productive relationship builder; excel at listening to customer needs and creating solutions that build trust
- Recordkeeping
- Issue Resolution
- Data Entry
- Scheduling
- Customer Communication
- Genesys
- Microsoft Office
- Trilogy
- Superior Work Ethic
- Customer Support
- Scheduling and Time-Tracking
- Credit and Debt Card Processing
- Accounts Payable and Accounts Receivable
- Salesforce Software
- Computer Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Post Sales Coordinator
Ferguson Enterprises, Inc
07.2022 - 07.2023
Lead Server
MELLOW MUSHROOM
06.2019 - 01.2022
Server
CHILI'S
02.2016 - 05.2019
Hostess/Server
OLIVE GARDEN
05.2013 - 02.2016
High school diploma - General Studies
Warhill High School
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