Kayliann Foss
Centennial,CO
Summary
Focused sales associate with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid industry background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to capitalize existing skills with a team to grow together and that strive to do the best.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Victoria's Secret
Lone Tree, CO
08.2020 - 03.2022
- Responsible for driving loyalty through through customers by signing them up for our credit card and adding them into the system.
- Provided customers with the perfect bra fit by asking effective questions. During peak hours averaged around 15 measurements an hour.
- Converting returns, offers and other promotions into larger sales.
- Worked as a team to expands sells to meet dollars per foot step, dollars per transaction and conversion goals each two hour segment with differed based on time and day.
- Worked with all managers and district managers to evaluate my performance in different positions to expand knowledge, increase performance and work together to demonstrate extraordinary customer service that aligns with company values.
- Proactively listening and engaging with customers and their needs to find customized merchandise for their individual needs.
- Delivering a perfected “sales pitch” explaining benefits of each individual piece of merchandise using product knowledge
- Valued in my professional ability to succeed in all positions, from brand operations, to visual marketing to bra fit expert/stylist and lastly as a cashier.
- Ability to multitask for success regardless of traffic especially during high peak times. I prevailed through 6 semi annual sales, inventory, Christmas and other holidays.
Sales Associate
Victoria's Secret
Centennial, CO
09.2019 - 02.2020
- Gained lots of experience in problem solving any conflict that may occur checking out customers.
- Trained to become bra fit certified. Learned knowledge on all bra parts, deferent body types and its Influence on merchandise needs.
- In this location I was able to get involved in every aspect of our store, knowing how my role influenced store performance.
- Prepared garments by unloading merchandise, censoring and lastly placing into it's
- Learn how to support Victoria's Secret during the process of being closed down. Responsible for packaging product to be shipped out at other locations including store supplies and furniture.
- Identifying misplaced items then correcting its placement for customers to find available merchandise. Misplaced items risk losing that sell.
- Centered my service on making lasting impression on every customer. Pushing what kind of customer service is expected from Victoria's Secret.
- Knowledge on signs of shrinkage and how to handle the situation. Without accusing customers we used customer service to stop people from stealing. This location had frequent customers that came in to steal, however I was able recover stolen products.
- With positive attitude and passion, I built genuine connections providing me knowledge on the customers' personal style and life style. Allowing me to chose personalize merchandise based on their wants and needs. This job taught me communication skills on not just selling but how to approach customers to find what customers are shopping and more. My experience Perused customers into joining our loyalty program with a detailed description on our reward system, explaining how joining with benefit our consumers, expanding long term consumers.
Janitor to Crew Member
Cherry Creek Spine And Pain
Denver, CO
05.2014 - 07.2019
- Responsible for cleanliness and sanitation of work environment
- Managed filing systems for electronic and hard copy documents to keep organized records. Cherry Creek Spine and Pain worked with around 300 patients.
- Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
- Confirmed appointments, communicated with clients and updated client records. On average scheduling around 30 patients each day.
- Managed multiple tasks and met time-sensitive deadlines.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
Nursing General Study
Arapahoe Community College
Littleton, Colorado 01.2024
General Education
Arapahoe High School
Centennial, Colorado 05.2019
Skills
Quick problem solver
Professional teamwork skills
Conflict resolution
Problem solving
Time management
Multitask
Resilience
Self motivating
Successful communication skills
Certification
Bra fit expert certification
Timeline
Sales Associate
Victoria's Secret
08.2020 - 03.2022
Sales Associate
Victoria's Secret
09.2019 - 02.2020
Janitor to Crew Member
Cherry Creek Spine And Pain
05.2014 - 07.2019
Nursing General Study
Arapahoe Community College
General Education
Arapahoe High School
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