Kaylie Adams
Collinsville,TX
Summary
Detail-oriented professional with extensive experience in delivering exceptional customer support. Proven ability to manage client inquiries, resolve issues efficiently, and maintain positive relationships. Equipped with strong communication, organizational, and multitasking skills, adept at managing schedules, coordinating office operations and streamlining administrative tasks.
Overview
8
8
years of professional experience
Work History
Reservation Specialist
Prime Limo & Car Service
02.2023 - Current
- Manage high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Convert inbound calls into sales
- Assist customers with reservation inquiries, modifications, and cancellations
- Enter and update reservation details in the company’s booking system accurately
- Coordinate with drivers and dispatch teams to ensure timely service delivery
- Monitor reservations to avoid scheduling conflicts and optimize resource allocation
- Provide clients with price estimates, payment processing, and confirmation details
- Address and resolve customer complaints, ensuring a high level of satisfaction
- Handle billing information and payment processing
- Collaborate with team members to meet company goals and improve service processes
Receptionist
Midway Hollow Pet Clinic
08.2021 - 01.2023
- Greeted clients and their pets, providing excellent customer service and creating a welcoming environment
- Answered multi-line phones, scheduled appointments, and handled client inquiries regarding pet care, procedures, and services
- Maintained accurate client records, managed patient files, and processed payments
- Assisted with client check-in/check-out, ensuring smooth and timely flow of clinic operations
- Communicated with veterinary staff to coordinate treatment schedules, emergencies, and client needs
- Processed prescription refill requests and provided clients with information on medications
- Ensured the reception area was clean and organized, adhering to clinic standards
- Utilized clinic software for appointment management, billing, and updating patient records
Receptionist
EmbroidMe
03.2017 - 07.2021
- Answered central telephone system and directed calls accordingly.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Streamlined front desk operations for increased efficiency by effectively manahone calls, emails, and walk-in clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Whitesboro High School
Whitesboro, TX05.2010
Skills
- Front Desk
- Telephone reservations
- Customer Service
- Data Entry
- Multi-Line Phone Systems
- Phone Etiquette
- Filing
- Clerical Experience
- Office Administration
- Typing
- Computer skills
- Travel bookings
- Dispatch Coordination
- Schedule Management
Accomplishments
- Respond to over 50+ customer inquiries each day across multiple platforms
- Recognized by customers for my expedient and effective service.
- Assisted management with the training of new staff members.
Additional Information
Ability to perform in fast pace work setting. Positive attitude. Professional demeanor. Exceptional at multi-tasking. Attention to detail.
Timeline
Reservation Specialist
Prime Limo & Car Service
02.2023 - Current
Receptionist
Midway Hollow Pet Clinic
08.2021 - 01.2023
Receptionist
EmbroidMe
03.2017 - 07.2021
High School Diploma -
Whitesboro High School
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