Kaylie-Ana Wright
Ozark
Summary
I can keep a level head in high-stress management and customer service excellence, notably as a dispatcher for A1 Garage, Skilled in Service Titan and can communicate effectively, I consistently drive positive outcomes and choose to learn more to be better for this company. I became extremely detail oriented at the beginning of my journey entering the work-force when I started working for Ashley Furniture Industries as a member of the prep team, where I opened up every piece of furniture to check for damages on the item, and I have carried that with me. I have the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Dispatcher
A1 Garage Door Service
2023.09 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, technicians and other personnel to encourage professional relationships and promote respect.
- Used extreme attention to detail to ensure the right technician is sent to the right job.
Barista
Sugar Bean Coffee
2023.05 - 2023.08
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Prep Team
Ashley Furniture Warehouse
2021.08 - 2023.02
- Maintained composure and work quality while under stress.
- Pushed, pulled and transported large loads and objects.
- Worked as a team player to ensure damages on furniture are pointed out and fixed before shipping.
Education
High School Diploma -
Oroville Jr/Sr Highschool
Oroville, WA06.2021
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Service
- Effective Communications
- Route Planning and Adjustment
- Customer Relations
Timeline
Dispatcher
A1 Garage Door Service
2023.09 - Current
Barista
Sugar Bean Coffee
2023.05 - 2023.08
Prep Team
Ashley Furniture Warehouse
2021.08 - 2023.02
High School Diploma -
Oroville Jr/Sr Highschool
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