Hi, I’m
Kaylie Benson
Buffalo,NY
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
years of professional experience
Work History
Hot Off The Hook Co
Small Business Owner and Designer
09.2019 - Current
Job overview
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Designed and created new products.
ParMed Pharmaceuticals
Senior Specialist Customer Service Team Member
02.2016 - Current
Job overview
- Trained staff on operating procedures and company services.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Handled day-to-day customer contact via phones, faxes, and emails.
Instocks Team Member
11.2014 - 10.2015
Job overview
- Make sure shelves stay stocked, scan out of stock items to either pull from the backroom or order
- Properly place products on shelf
- Ability to think quickly, to resolve guest questions
- Knowledgeable about store and products carried in order to assist customers promptly
- Cross train in other areas (i.e cashing
Education
Niagara County Community CollegeSanborn
Some College (No Degree) from Liberal Arts: Math and Science
Riverside Institute of TechnologyBuffalo
High School Diploma
06.2013
Skills
- Microsoft Office programs (ie PowerPoint, Word, Publisher, Outlook, Excel)
- SAP application
- Critical thinking and problem solving
- Time management
- Training and Development
- Performance Monitoring and Evaluation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Small Business Owner and Designer
Hot Off The Hook Co
09.2019 - Current
Senior Specialist Customer Service Team Member
ParMed Pharmaceuticals
02.2016 - Current
Instocks Team Member
11.2014 - 10.2015
Niagara County Community College
Some College (No Degree) from Liberal Arts: Math and Science
Riverside Institute of Technology
High School Diploma
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