Overview
Work History
Education
Skills
PROJECTS
Accomplishments
Timeline
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Kaylie Bosner

Tampa,FL

Overview

6
6
years of professional experience

Work History

Server

Salt Shack on the Bay
Tampa, FL
05.2022 - 05.2024
  • Mentored new hires, familiarizing them with the unique company culture, business practices, and staff. Encouraged them to peruse the menu, floor plans, and dish presentations to achieve individual and group success.
  • Drove weekly sales growth by consistently surpassing the highest sales goals outlined in daily leaderboard spreadsheets tracking average check size, tip percentage, and error rates.
  • Attentively served 100+ customers daily and maintained a regular average gratuity of 21% by demonstrating expert menu knowledge and recommending food and drink pairings to ensure customer satisfaction.
  • Boosted performance through proactive assistance to customers, efficient coordination of front-of-house operations, and seamless communication of menu revisions for optimal productivity in high-attendance periods.

Server

Bahama Breeze
Tampa, FL
08.2021 - 05.2022
  • Ensured exceptional customer experience by promptly addressing and professionally resolving any issues raised.
  • Exercised suggestive selling tactics to attract clients towards pricier or higher-margin items and add-ons.
  • Created an interactive and inclusive environment for patrons to enhance their experience.
  • Frequently assisted colleagues during rush periods, promoting teamwork while providing exceptional service at personal tables.

Server

Captain Curt's Crab and Oyster Bar
Sarasota, FL
02.2018 - 06.2021
  • Achieved improved order accuracy and minimal returns by consistently practicing active listening.
  • Developed and maintained strong customer relations, resulting in positive word-of-mouth endorsements and a dedicated client base.
  • Revamped server areas at the beginning of each shift to optimize workflow and enhance performance.
  • Consistently recognized for exceeding expectations in both sales and efficiency, regularly selected to work high-profile, fast-paced events.

Education

Bachelor of Science - Environmental Science and Policy

University of South Florida
Tampa, FL
05-2023

Associate of Arts -

State College of Florida, Manatee-Sarasota
Bradenton, FL
05-2019

Skills

  • Google Drive (Docs, Sheets, Slides)
  • Microsoft 365 (Teams, Word, Excel, PowerPoint, Outlook)
  • Multi-tasking
  • ArcGIS

PROJECTS

UNDERGRADUATE RESEARCH ASSISTANT

University of South Florida, Tampa FL

  • Accomplished ten graduate-level literature reviews and served as the corresponding author for a published abstract in the Florida Scientist.
  • Designed and delivered a research poster at an academic conference, presenting findings and engaging in discourse with scholars and specialists.
  • Streamlined data entry and retrieval processes by implementing effective record-keeping systems.
  • Employed a combination of geospatial and descriptive statistics in relation to correlation and data analysis to assess air quality parameters.

Accomplishments

  • Deans List (Fall 2021 - Spring 2023)
  • GPA: 3.57

Timeline

Server

Salt Shack on the Bay
05.2022 - 05.2024

Server

Bahama Breeze
08.2021 - 05.2022

Server

Captain Curt's Crab and Oyster Bar
02.2018 - 06.2021

Bachelor of Science - Environmental Science and Policy

University of South Florida

Associate of Arts -

State College of Florida, Manatee-Sarasota

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Kaylie Bosner