Kaylie Burgess
Core Hospital
Gilbert,AZ
4
years of professional experience
Professional with solid experience in coffee industry, prepared to elevate customer experiences and ensure operational excellence. Skilled in brewing techniques, customer service, and maintaining cleanliness standards. Strong focus on teamwork and achieving results, adaptable to changing needs. Reliable, friendly, and driven to deliver high-quality service.
Work History
OR Technician Assistant
1 Year 8 Months- Assisted surgical teams by preparing instruments and ensuring sterile environments.
- Supported patient positioning and monitoring during procedures for optimal safety.
- Maintained inventory of surgical supplies, ensuring availability for timely operations.
- Collaborated with nursing staff to enhance workflow efficiency in the operating room.
- Demonstrated adaptability by learning new procedures quickly under high-pressure situations.
- Enhanced OR efficiency by setting up surgical equipment and preparing instruments for surgery.
- Promoted a culture of learning by sharing knowledge and expertise with new OR Technician Assistants, guiding them in best practices for achieving optimal patient care outcomes within the operating room setting.
- Maintained high standards of cleanliness in the operating room, reducing infection risks and promoting patient safety.
- Ensured proper disposal of biohazard waste materials following surgeries, maintaining a clean and safe work environment.
- Assisted anesthesia personnel with placement of monitoring devices on patients prior to surgery, ensuring accurate and efficient data collection.
- Streamlined OR processes by organizing supplies and equipment for easy access during procedures.
- Managed efficient turnover of operating rooms between cases by thoroughly cleaning surfaces, replacing linens, and restocking essentials supplies quickly without compromising quality or safety standards.
- Completed continued education units yearly to stay up to date on surgical technology and meet organizational requirements.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
Barista
10 Months- Prepared high-quality beverages with attention to customer preferences and specifications.
- Assisted in training new baristas on beverage preparation and customer interaction protocols.
- Collaborated with team members to optimize workflow during busy shifts, enhancing overall efficiency.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
Baker
10 Months- Prepared and baked a variety of bread, pastries, and desserts to meet customer demand.
- Maintained cleanliness and organization in baking area to ensure compliance with health regulations.
- Operated commercial ovens, mixers, and other baking equipment safely and efficiently.
- Implemented process improvements that reduced waste during production while maintaining quality standards.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Processed customer orders and payment transactions.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Packaged finished products for sale.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Conducted monthly inventory audits to ensure accuracy and accountability of stock levels.
- Resolved customer complaints with empathy and professionalism, maintaining positive bakery image.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Dishwasher
1 Year 1 Month- Operated industrial dishwashing equipment to maintain cleanliness and sanitation standards.
- Sorted and stacked dishes, utensils, and cookware for efficient washing and storage.
- Collaborated with kitchen staff to ensure timely availability of clean dining ware during peak hours.
- Maintained a clean and organized dishwashing area in compliance with health regulations.
- Assisted in training new staff on proper dishwashing techniques and safety protocols.
- Reported maintenance issues promptly to uphold equipment functionality and safety standards.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
- Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
- Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
- Improved workflow efficiency in tight spaces while maneuvering heavy trays of dirty dishes from the dining room to the dishwashing station without incident.
- Bolstered team morale and productivity by maintaining positive attitude and assisting colleagues during high-pressure periods.
- Supported kitchen staff by preparing work areas before rush hours, streamlining cooking and serving process.
Broista
7 Months- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Operated cash register, accurately processing transactions and handling payments.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Promoted additional items with beverages, increasing store sales.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma
- All A’s student all four years
- Did sports medicine for the schools athletic teams for all four years.
Skills
Surgical equipment handling
Sterile technique proficiency
Operating room etiquette
Professionalism and ethics
Continuous learning attitude
Communication and teamwork
Stress management techniques
Adapting to Fast-paced environments
Team collaboration
Inventory counts
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Organizational skills
HIPAA compliance
Active listening
Attention to detail
Problem-solving abilities
Timeline
OR Technician Assistant
Core Hospital
02.2025 - CurrentRead More
Barista
Starbucks
03.2024 - 01.2025Read More
Baker
Fry's Marketplace
03.2024 - 01.2025Read More
Dishwasher
Sun Lakes Country Club
12.2022 - 01.2024Read More
Broista
Dutch Bros
05.2022 - 12.2022Read More
Campo Verde Highschool
High School Diploma
Read More