Kaylie Carafelli
Camarillo,CA
Summary
Motivated professional with a solid understanding of the print media and publishing industry known for high productivity and efficient task completion. Specialize in copywriting and editing and multi-project management with adeptness in managing tight deadlines. Excel in communication, time management, and adaptability to ensure smooth workflow and production of top-quality content.
Overview
17
17
years of professional experience
Work History
Editorial Assistant & Advertising Coordinator
13 Stars Media | Calabasas Style, Hidden Hills, Malibu Magazine
Westlake Village, CA
09.2017 - 07.2024
- Used strong writing skills to compose articles; proofread and edit publication content for grammar and spelling accuracy, clarity, readability, and consistent style formatting, and voice; review and critique the work of contributors
- Developed and implemented an editorial style guide.
- Worked closely with editor, publisher, sales director, and creative director to consistently direct the theme and tone of the magazine’s content
- Organized and managed production calendar, coordinated deadlines with writers, editors, photographers, advertisers, sales director, creative director, and other contributors
- Managed publication process from planning stages to final production and printing
- Coordinated with printer and vendors regarding publishing requirements, including the distribution and mailing logistics
- Developed article ideas, considering audience appeal; facilitated content brainstorming sessions, contributing innovative ideas for editorial topics
- Conducted research to support editorial content, ensuring accuracy and relevance
- Managed submission process, including reviewing pitches, selecting content, and communicating with writers and advertisers
- Maintained content archives, organizing and cataloging material for easy access
- Collaborated with creative director to create engaging layouts for magazine articles and print ads, ensuring visual content aligned with magazine standards
- Acted as liaison with clients in areas of coordinating print ad content and executing ad designs, sending proofs, and receiving approvals
- Assisted in developing advertising campaigns to increase brand awareness for advertising clients
- Provided guidance on ad placement options based on budget constraints or desired reach
- Specialized in e-mail blasts using MailChimp and Constant Contact
- Oversaw all social media platforms and content, aligning posts with brand voice; developed strategies to promote magazine on social media
- Implemented SEO best practices in content creation and editing to enhance online visibility
- Represented company by maintaining relationships with local nonprofits, attending community events and conferences, and interfacing at customer locations to field questions about products and services
- Wrote strong advertising copy for use in print ads and advertorials, email blasts, and social media posts
Executive Assistant
United Express Messengers & Attorney Services
Century City, CA
01.2015 - 09.2017
- Represented the president by welcoming visitors, reviewing correspondence, arranging company lunches and other appointments or meetings, answering questions and meeting requests directed to the president
- Organized and maintained the president's calendar, scheduling meetings, appointments, and travel with all necessary accommodations
- Screened and accepted calls for the president; open, read, and reply to e-mails, letters, and correspondence on behalf of the president
- Prioritized and addressed top-level issues and action items with professional administrative discretion
- Provided optimal administrative support, including maintaining office supplies inventory; entering information and updates in a CRM database system to track leads, interactions, relationships, and propel sales opportunities
- Maintained customer confidence by providing quality customer service; keeping sensitive information confidential; ensuring accurate, up-to-date information was effectively disseminated to staff, clients, and external parties through emails, phone calls, and in-person interactions
- Generated leads for sales department and acted as the company liaison with prospective clients
- Recruited new employees and contractors; conducted interviews; onboarded and developed all new hires
- Processed payroll, approved direct deposits, issued paychecks, and managed registers via QuickBooks
- Leveraged Microsoft Office and Adobe Creative Suite to create proposals, letters, and memos
- Created and maintained computer- and paper-based filing and organization systems for records, reports, and important documents
- Ordered catering or restaurant delivery for the president, staff, and client meetings
Financial Center Operations Manager
Bank of America
Goleta, CA
03.2014 - 01.2015
- Accountable for operations of the financial center with oversight of functions that serviced the teller line, day-to-day policy and procedure adherence, and improvement of banking center performance
- Identified risks, prioritize areas of focus, educate associates on avoiding risks, and create action plans
- Tracked and managed service and operational performance metrics through monitoring of daily activities and reports
- Identified and routed client needs to the appropriate associate for all sales, service, and specialized needs; capitalize on referral opportunities
- Resolved customer complaints in a professional manner while maintaining high customer satisfaction ratings.
- Onboarded associates; coached tellers to be efficient/in compliance with policies/procedures in customer service, operational procedures, transactions accuracy, and customer engagement
- Handled escalations and owned resource management for the financial center
- Implemented best practices to increase overall productivity of the center's operations
- Evaluated employee performance regularly through feedbacks and appraisals
- Ensured timely delivery of services by monitoring customer service levels, response times and quality standards
- Identified potential risks associated with financial transactions and took appropriate action to mitigate them
- Coordinated with other departments to ensure smooth functioning of day-to-day activities
Teller Operations Specialist
Bank of America
Los Angeles, CA
04.2011 - 03.2014
- Effectively lead team to exceed performance goals including customer service and accurate, efficient transaction processing in accordance with established policies and procedures
- Ensured financial center compliance was within federal regulations
- Assisted tellers and customers by using in-depth policy and procedure knowledge to handle complex transactions, inquiries, and other issues
- Maintained the highest level of customer service standards
- Worked closely and provide input to the manager and assistant manager to continually improve center performance in all areas, including sales and operations
- Created workforce stability by cultivating an engaged, spirited, and well-coached team
- Assisted with training new employees on proper teller functions and operations
- Performed quality control reviews of transaction documents prior to filing them away
- Managed and balanced the bank's vault in sole custody
- Adhered to financial services security and audit procedures
Teller | Senior Merchant Teller
Bank of America
Thousand Oaks, CA
12.2007 - 04.2011
- Processed high-dollar, complex, and large cash transactions accurately and efficiently to build customer confidence and trust based on established policies and procedures
- Identified customer needs and opportunities to refer specific, best-fit financial products and services
- Maintained confidentiality of all customer records and information according to company policies.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Resolved complex customer service issues quickly and efficiently to maintain positive customer relationships
- Consistently sought to deliver exceptional customer service with a positive attitude while accurately processing routine transactions
- Contributed to a positive team environment in the banking center through teamwork, team spirit, and 360-degree coaching
- Balanced cash drawers on a daily basis
- Processed wire transfers for customers both domestically and internationally
Education
Bachelor of Arts - Psychology
California State University, Northridge
Skills
- Microsoft Office
- Google Suite
- Adobe Creative Suite
- Dropbox
- QuickBooks
- Social media
- WordPress
- MailChimp/Constant Contact
- Building brand voice
- Brand consistency
- Planning and executing deadlines, schedules, and objectives
- Proven written and oral communication skills
- Effective time management
- Organizational skills
- Ability to multitask in dynamic, fast-paced environments
- Administrative support
- Copywriting and copyediting
- Content writing
- Proofreading
- AP Style guidelines
- SEO understanding
- Deadline-driven
- Organizing media resources
- Print and digital media
- Advertising campaign development
- Layout design
- Assigning and coordinating contributors
- Editorial content planning
Timeline
Editorial Assistant & Advertising Coordinator
13 Stars Media | Calabasas Style, Hidden Hills, Malibu Magazine
09.2017 - 07.2024
Executive Assistant
United Express Messengers & Attorney Services
01.2015 - 09.2017
Financial Center Operations Manager
Bank of America
03.2014 - 01.2015
Teller Operations Specialist
Bank of America
04.2011 - 03.2014
Teller | Senior Merchant Teller
Bank of America
12.2007 - 04.2011
Bachelor of Arts - Psychology
California State University, Northridge
References
References available upon request.
Similar Profiles
Dorothy AlexanderDorothy Alexander
Experience Director at Hidden Hills ClubExperience Director at Hidden Hills Club
JAMILA KHUDAIBIRDIJAMILA KHUDAIBIRDI
Direct Sales Reservation Specialist at HIDDEN HILLS ISTANBUL AIPRORT HOTELDirect Sales Reservation Specialist at HIDDEN HILLS ISTANBUL AIPRORT HOTEL
Kara KaminskiKara Kaminski
Farm Hand at Hidden Hills Farm And Saddle ClubFarm Hand at Hidden Hills Farm And Saddle Club