Kaylie Curtis
Castle Rock,CO
Summary
Brief Description: Manager with expert team leadership, planning and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach
Overview
4
4
years of professional experience
Work History
Host Home Relief
Tandem Services
02.2023 - Current
- Provided medical attention to adult when needed
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Maintained clean and safe environment to prevent accidents and promote health.
- Provided emotional support to enhance well-being and coping skills.
- Kept complete and accurate records, documenting care and patient progress.
- Prepared meals and snacks to provide proper nutrition and hydration.
- Administered medication to manage symptoms and promote healing.
- Transported individuals to appointments and activities to facilitate access to healthcare and community engagement.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
BEHAVIORAL THERAPIST/ABA THERAPIST
Intercare Therapy, Inc.
01.2023 - 07.2023
- Provides behavioral therapy to 5+ children ages 3-15 who have autism or behavioral disorders
- Teach socially acceptable behavior, employing techniques such as ABA (Applied Behavior Analysis) and positive reinforcement
- Block, redirect and ignore maladaptive behaviors based on childs behavior
- Encouraged desired behavior and discouraged inappropriate behavior by using repetition and reinforcement.
Special Needs Nanny
Rachel Smith
08.2022 - 01.2023
- Worked to improve and enhance child's life through effective and compassionate care
- Determined specific needs and provided most appropriate level of care for child's physical, and emotional health
- Managed appropriate communication to guardian about child's wellbeing and the care provided to child
- Provided transportation to outside activities and helped child develop personal relationships with other children
- Enhanced communication skills for non-verbal children through consistent use of sign language and visual aids.
- Managed challenging behaviors effectively, utilizing de-escalation techniques and behavior modification strategies.
- Increased independence in daily living activities by teaching self-care skills such as dressing, grooming, and hygiene management.
- Facilitated social integration by arranging inclusive playdates with peers and engaging in community events.
- Safeguarded health and safety by administering medications as prescribed and monitoring for side effects or adverse reactions.
Shift Lead
STARBUCKS
11.2021 - 11.2022
- Cross-trained existing employees to maximize team agility and performance
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Established and updated work schedules to account for changing staff levels and expected workloads
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Streamlined inventory management processes to reduce waste and increase profitability.
- Collaborated with management to develop strategies for improving overall store operations.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
General Manager of Food Service
FIREHOUSE
04.2020 - 11.2021
- Motivated staff to perform at peak efficiency and quality
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Oversaw food preparation and monitored safety protocols
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Kept the facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
- Helped general management develop prices based on inventory costs and portion sizes
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
- Increased kitchen efficiency 15% by streamlining processes, reducing waste and mentoring team members on proper procedures.
Education
Bachelor of Science - Psychology, Business
Arizona State University
Tempe, AZ05.2024
Associate of Applied Science - Art Psychology, Business and Leadership
Arapahoe Community College
Castle Rock, CO05.2021
Leadership and Business Certificate Serve Safe Certification -
Skills
- Scheduling and Coordinating
- Strategic Planning
- Employee Coaching and Motivation
- Managing Laborers
- Staff Management
- Managing Operations and Efficiency
- Administration and Reporting
- Issue and Conflict Resolution
- Productivity Performance
- Performance Tracking and Evaluation
- Adaptability and flexibility
- Work Delegation
Timeline
Host Home Relief
Tandem Services
02.2023 - Current
BEHAVIORAL THERAPIST/ABA THERAPIST
Intercare Therapy, Inc.
01.2023 - 07.2023
Special Needs Nanny
Rachel Smith
08.2022 - 01.2023
Shift Lead
STARBUCKS
11.2021 - 11.2022
General Manager of Food Service
FIREHOUSE
04.2020 - 11.2021
Bachelor of Science - Psychology, Business
Arizona State University
Associate of Applied Science - Art Psychology, Business and Leadership
Arapahoe Community College
Leadership and Business Certificate Serve Safe Certification -
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