Kaylie Curtis
Castle Rock,CO
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, and friendly with excellent interpersonal skills
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver of Adult With IDD
Mosiac
12.2023 - Current
- Worked to help smoothly transition adult into new home
- Provided communication with facilities manager about wellbeing and health of adult
- Provided medical attention to adult when needed
- Managed appropriate communication to guardian about child's wellbeing and the care provided to child
- Provided educational, and social stories as well as enrichment activities to help with cognitive and speech delays
- Provided transportations to social support groups to help with community engagement
- Determined specific needs and provided most appropriate care for child's physical, and emotional health
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Behavioral Therapist/ABA Therapist
Intercare Therapy, Inc.
01.2023 - 12.2023
- Provides behavioral therapy to 5+ children ages 3-15 who have autism or behavioral disorders
- Teach socially acceptable behavior, employing techniques such as ABA (Applied Behavior Analysis) and positive reinforcement
- Block, redirect and ignore maladaptive behaviors based on child's behavior
- Encouraged desired behavior and discouraged inappropriate behavior by using repetition and reinforcement
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Modified behavioral disorders caused by delayed or hindered development to help patients better integrate with peer groups and succeed in social and educational environments.
Shift Lead
STARBUCKS
11.2021 - 11.2023
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Established and updated work schedules to account for changing staff levels and expected workloads
- Delivered feedback to decision-makers regarding employee performance and training needs
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Prepared and recommended long-range plans for development of department personnel
Nanny for Child with Autism
Mother
08.2021 - 01.2023
- Worked to improve and enhance child's life through effective and compassionate care
- Determined specific needs and provided most appropriate level of care for child's physical, and emotional health
- Provided excellent age appropriate communication to child when in distress
- Managed appropriate communication to guardian about child's wellbeing and the care provided to child
- Provided transportation to outside activities and helped child develop personal relationships with other children
General Manager of Food Service
FIREHOUSE
04.2020 - 11.2021
- Motivated staff to perform at peak efficiency and quality
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Oversaw food preparation and monitored safety protocols
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Kept the facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
- Helped general management develop prices based on inventory costs and portion sizes
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers
- Increased kitchen efficiency 15% by streamlining processes, reducing waste and mentoring team members on proper procedures
Shift lead/Assistant Manager of operations
POTBELLY
08.2019 - 10.2020
- Trained and mentored new employees to maximize team performance
- Kept employees operating productively and working on tasks to meet business and customer needs
- Supervised employees and oversaw quality compliance with company standards for food and services
- Exercised composure under pressure and in escalated customer service scenarios
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep the store operating smoothly and set a positive example for the shift team
- Managed schedules, accepted time off requests and found coverage for short shifts
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations
- Tracked receipts, employee hours and inventory movements
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
Education
Bachelors of Science - Psychology, Minor Business
Colorado University of Denver
Denver, CO03.2025
Associates of Art - Psychology
Arapahoe Community College
Castle Rock, CO05.2021
Skills
- Scheduling and Coordinating
- Managing Terminations
- Strategic Planning
- Employee Coaching and Motivation
- Staff Management
- Managing Operations and Efficiency
- Administration and Reporting
- Issue and Conflict Resolution
- Productivity Performance
- Performance Tracking and Evaluation
- Compassionate client care
- Records maintenance
- Respectful and compassionate
- Empathetic listening
Awards
- Dean's List, 05/01/21 - Present
- Honor Roll, 05/01/21 - Present
- Professional Development: Business and Leadership
- 4.11 GPA
- Magna Cum Laude Graduate
- Leadership and Business Certificate
- Serve Safe Certification
Certification
C3 de-escalation behavior training
Timeline
Caregiver of Adult With IDD
Mosiac
12.2023 - Current
Behavioral Therapist/ABA Therapist
Intercare Therapy, Inc.
01.2023 - 12.2023
Shift Lead
STARBUCKS
11.2021 - 11.2023
Nanny for Child with Autism
Mother
08.2021 - 01.2023
General Manager of Food Service
FIREHOUSE
04.2020 - 11.2021
Shift lead/Assistant Manager of operations
POTBELLY
08.2019 - 10.2020
Associates of Art - Psychology
Arapahoe Community College
Bachelors of Science - Psychology, Minor Business
Colorado University of Denver
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