Summary
Overview
Work History
Education
Skills
Timeline
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Kaylie Dugue

Fort Myers,FL

Summary

I am very hardworking and dedicated. While obtaining a degree in Elementary Education I have worked at Whole Food Market the past three years and continued to move up in the store. I have also volunteered at Experience Camps. ExCamps is a nonprofit organization that holds a week-long summer camp for children who have lost a parent or sibling. Along with ExCamps I also volunteer at Golisano Children Hospital as a teacher aid and help the teacher hospital with keeping the children involved with school. I also have started babysitting and help multiple children with Autism learn new concepts and help them adapt to new situations. I love children and continue to grow and adapt to everywhere I am.

Overview

3
3
years of professional experience

Work History

Shopper

Whole Food Market
02.2021 - Current
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Selected best-quality perishable items such as meat and produce.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Scanned each item's barcode before item's removal from shelf.
  • Verified each item matched order sheet's description.
  • Observed store's safety regulations while engaged in product fulfillment activities.
  • Worked productively with customers to meet order requirements and service expectations.
  • Stored perishable items in refrigerated area until customer's pickup.
  • Reported order discrepancies to team leader or other manager.
  • Retrieved customer's order after payment, and assisted with transport to vehicle.
  • Totaled completed order, and provided required documentation for order payment.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Placed each selected item in appropriate bin prior to order completion.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
  • Loaded and unloaded orders at customer's homes or locations.
  • Complied with store's required appearance and attitude standards.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.
  • Communicated with vendors to stay informed of new products and stock availability.
  • Created attractive displays to attract more customers and increase sales.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Was a Team Trainer for a couple months and made an app tp help inform Whole Food Markets around the world how to better adapt to shopping.

Hostess

BJ's Restaurant & Brewhouse
10.2020 - 02.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Seated patrons based on guest preferences and seating availability.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Promoted business loyalty by fostering positive customer relationships.

Education

No Degree - Elementary Education

Florida SouthWestern State College
Fort Myers, FL
05.2026

Skills

  • Deadline Driven
  • Advertising and Marketing
  • Online Order Processing
  • Upbeat and Outgoing Attitude
  • Planning and Organization
  • Documentation and Reporting
  • Customer Service
  • Attention to Detail
  • Decision-Making
  • Flexible Schedule
  • Relationship Building
  • Materials Preparation
  • Curriculum Planning
  • Student Engagement
  • Course Development
  • Planning and Coordination
  • Training Material Updates
  • Creative Problem-Solving
  • Group and Individual Instruction
  • New Hire Training
  • Goal-Setting
  • Materials Organization
  • Course Planning
  • Complaint Handling
  • Reservations Management
  • Dining Room Management
  • Food Running
  • Guest Complaint Resolution
  • Interactive Communication Skills

Timeline

Shopper

Whole Food Market
02.2021 - Current

Hostess

BJ's Restaurant & Brewhouse
10.2020 - 02.2021

No Degree - Elementary Education

Florida SouthWestern State College

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Kaylie Dugue