Kaylie Elder
East Troy
Summary
4+ years of customer service experience in multiple industries including, automotive, healthcare, food service, leadership roles. Through these experiences, I have developed strong customer service skills such as, communicating clearly, resolving customer concerns, working well under pressure, and demonstrating empathy.
I am also experienced in online and independent learning environments. I attended both public and online school growing up, including a few online college courses with UWM. From that I gained skills like self-motivation, time management, and confidence working online. I am currently based in Wisconsin and will be relocating to Missouri in about six months.
I am hardworking, and excited to start my online career. I believe my background and experience make me a strong fit for a remote position.
Overview
4
4
years of professional experience
Work History
Auto Technician
Walmart
Mukwonago, WI
04.2025 - Current
- Diagnosed vehicle issues using advanced diagnostic tools to ensure accurate repairs.
- Performed routine maintenance services including oil changes, tire rotations, and brake inspections.
- Assisted in training new technicians on repair procedures and safety protocols.
- Collaborated with team members to streamline workflow processes and enhance service efficiency.
Food Service Associate
Advocate Aurora Health Care
Burlington, WI
01.2024 - 03.2025
- Prepared and served meals in accordance with dietary guidelines and safety standards.
- Maintained cleanliness and organization of food service areas to enhance operational efficiency.
- Collaborated with team members to ensure timely delivery of meals to patients and staff.
- Assisted in inventory management, tracking stock levels, and minimizing waste effectively.
- Coordinated with healthcare staff to meet patient needs.
- Provided support and empathy to patients and grieving family.
Shift Lead
Pizza Hut
Lake Geneva, WI
08.2023 - 10.2023
- Supervised team during peak hours, ensuring efficient service and product quality.
- Trained new staff on operational procedures and customer service standards.
- Coordinated shift schedules, optimizing workforce availability to meet demand.
- Managed cash handling and daily operational procedures
Team Member
Kilwins Chocolates & Ice Cream
Lake Geneva, WI
01.2022 - 07.2023
- Assisted in chocolate and ice cream production, ensuring adherence to quality standards.
- Provided exceptional customer service, enhancing guest experience through product knowledge.
- Maintained cleanliness and organization of workstations, promoting a safe environment.
- Collaborated with team members to optimize workflow during peak hours.
- Handled cash transactions accurately, contributing to daily sales reconciliation.
Education
High School Diploma -
Badger High
Lake Geneva, WISkills
- Replacing parts
- Tire services
- Inspecting vehicles
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Problem resolution
Timeline
Auto Technician
Walmart
04.2025 - Current
Food Service Associate
Advocate Aurora Health Care
01.2024 - 03.2025
Shift Lead
Pizza Hut
08.2023 - 10.2023
Team Member
Kilwins Chocolates & Ice Cream
01.2022 - 07.2023
High School Diploma -
Badger High