Kaylie Fode
Bismarck,ND
Summary
Enthusiastic and reliable professional with a passion for providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments. Seeking a full-time role that offers professional challenges and allows me to leverage my interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Blackjack Dealer
Shamrock Gaming
12.2024 - Current
- Customer service, count money, manage gaming machines during shift, pay out tickets, deal cards.
Barista/Shift Supervisor
Copper Dog Cafe
07.2024 - 07.2025
- Greet customer, work register, clean, make coffee, make waffles etc., come up with new waffle/coffee ideas, supervise during shifts, make bank deposits, field phone calls and assist with requests.
Loan Processor
MHA Systems Inc
07.2023 - 06.2024
- Customer service at its finest. Answer calls, address issues, transfers, computer skills, deal with personal information, etc.
Server
Blarney Stone Pub
01.2023 - 06.2023
- Provide customer service, serve food/drinks, clean, stock, organize, handle cash etc.
Bartender
Huckleberry House
05.2022 - 08.2023
- Customer service, answer phone, clean and stock, change out kegs, put deliveries away, etc.
Server/Bartender
Shelter Belt
06.2021 - 06.2022
- Customer service, cleaning, making drinks, delivering food, answering phone, etc.
Residential Supervisor
Dakota Boys and Girls Ranch
08.2017 - 01.2023
- I started working as a YCW in August of 2017, I have grown tremendously since starting this job. I work with kids in a residential treatment setting, I help them get daily tasks accomplished as well as grow as individuals themselves. I got promoted to a shift leader a few months into starting as well as a decent raise from my initial rate of pay about 5 months or so in. I was promoted to Residential Supervisor November 2019.
DSP (Direct Support Professional)
Pride Inc
11.2016 - 07.2017
- I was very customer service orientated. I worked with people when it came to finding the best solution to their problems as well as finding devices to better suit their needs. I had to learn a lot about the ever changing world of technology and really connect with the customers sometimes on a personal level.
Barista
City Brew Coffee
10.2016 - 01.2017
- I was expected to open the store with a couple coworkers. My main task at this job was to run the bar so that is typically what I opened every morning. I would stock and set up, make sure everything was up to par. Once the store opened I would make drinks for customers, engage in some customer service as well as sometimes run the cash register. At the end of a shift I was responsible for cleaning my "station" and stocking everything so the next person coming in could have a successful start to their shift.
Sales Associate
AT&T
06.2016 - 10.2016
- I was very customer service orientated. I worked with people when it came to finding the best solution to their problems as well as finding devices to better suit their needs. I had to learn a lot about the ever changing world of technology and really connect with the customers sometimes on a personal level.
Direct Support Professional
Community Options, Inc.
08.2015 - 02.2016
- I was basically in charge of another individual's life. I would perform daily tasks if the individual that I worked with was unable, if they were able then I would assist them. I also assisted them in many other aspects of life such as going places, toiletries, house cleaning, cooking, etc. This is a very hands-on, caring job.
- Skills Used: Responsibility, independence, safe driving, medical needs, first AID/CPR
Teller
Capital Credit Union
01.2015 - 09.2015
- I was always the first person in the branch in the mornings. I had various tasks that I had to get done before we opened the doors as well as various tasks to perform for the customers when they came in. This was a very hands on job that involved a lot of cash handling.
- Accomplishments: I have learned a great amount at this job regarding accuracy, time management, communication, cash handling, etc.
- Skills Used: Customer service, accuracy, time management, understanding of technology, cash handling, etc.
Barista/Cashier
Starbucks
09.2013 - 12.2013
- I would show up for work clock in and get right to work with whatever my tasks were for the day. Sometimes I would work on bar, which I would be making iced drinks, hot drinks, and frozen drinks. Other times I would be cleaning the back room or making food options for people. If I was not on bar I would be floating around checking on my co-workers needs and attending to them.
Sales Associate
Payless Shoe Source
03.2013 - 07.2013
- I showed up for my shift clocked in and got right on the sales floor. I helped customers with their shoe sizes, styles, and colors. I re-stocked the empty spots throughout the store that needed filling. I worked the cash register as well as cleaned the store when it was needed at the end of the day.
Sales Associate
Zumiez
05.2012 - 08.2012
- I would show up for my shift, get clocked in and then head straight for the sales floor. I would provide friendly and efficient service to the customers if they needed help with something or had a question about something. I would repair the sales floor as in put clothing and shoes back to their rightful spot and make sure that everything looked like it was in tip top shape.
- Accomplishments: Having this job helped me out a lot in the retail industry. My co-workers were incredibly helpful and taught me everything that I know today when it comes to speaking with customers and trying to fulfill their needs as well as the company needs.
Busser/Dishwasher
Snoqualmie Brewery
08.2011 - 12.2011
- I showed up for my shift, clocked in and started working right away. I would be in charge of sweeping and mopping the floor, clearing and cleaning tables, serving people their food once it was ready and if the servers were busy.
- Accomplishments: This was my very first job, it was kind of like a trial run as one would put it. This job helped me understand the value of money as well as taught me a lot about responsibility.
Education
High school or equivalent - undefined
Skills
- Management
- Communication skills/English
- Customer service/support
- Computer skills
- Leadership
- Analysis skills
- Organizational skills
- Time management
- Data entry
- Phone etiquette
Certification
Driver's License
Timeline
Blackjack Dealer
Shamrock Gaming
12.2024 - Current
Barista/Shift Supervisor
Copper Dog Cafe
07.2024 - 07.2025
Loan Processor
MHA Systems Inc
07.2023 - 06.2024
Server
Blarney Stone Pub
01.2023 - 06.2023
Bartender
Huckleberry House
05.2022 - 08.2023
Server/Bartender
Shelter Belt
06.2021 - 06.2022
Residential Supervisor
Dakota Boys and Girls Ranch
08.2017 - 01.2023
DSP (Direct Support Professional)
Pride Inc
11.2016 - 07.2017
Barista
City Brew Coffee
10.2016 - 01.2017
Sales Associate
AT&T
06.2016 - 10.2016
Direct Support Professional
Community Options, Inc.
08.2015 - 02.2016
Teller
Capital Credit Union
01.2015 - 09.2015
Barista/Cashier
Starbucks
09.2013 - 12.2013
Sales Associate
Payless Shoe Source
03.2013 - 07.2013
Sales Associate
Zumiez
05.2012 - 08.2012
Busser/Dishwasher
Snoqualmie Brewery
08.2011 - 12.2011
High school or equivalent - undefined
Similar Profiles
Akshay BagulAkshay Bagul
Customer Support Supervisor at Super Gaming (June Gaming Pvt Ltd)Customer Support Supervisor at Super Gaming (June Gaming Pvt Ltd)
Shamantha RavikumarShamantha Ravikumar
Technical Support Representative at Pole to win - A gaming company ( Rockstar games for GTA and RDR2 gaming platforms)Technical Support Representative at Pole to win - A gaming company ( Rockstar games for GTA and RDR2 gaming platforms)
Luca PalmentieriLuca Palmentieri
Business Analyst at LeoVegas Gaming - The Mobile GamingBusiness Analyst at LeoVegas Gaming - The Mobile Gaming
Theodore HutslarTheodore Hutslar
Collections Specialist at Credit Collections Bureau-Bismarck, NDCollections Specialist at Credit Collections Bureau-Bismarck, ND
RYAN PEARCYRYAN PEARCY
District Manager at Caribou CoffeeDistrict Manager at Caribou Coffee