Summary
Overview
Work History
Education
Skills
Timeline
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Kaylie Gil

Katy,Texas

Summary

Motivated and experienced professional seeking the position of Assistant Manager at Sephora. With a proven track record in sales, management, and customer service, I am eager to apply my skills and contribute to a dynamic retail environment.

Overview

4
4
years of professional experience

Work History

Lead Customer Service Agent

Centerpoint Energy Inc
01.2023 - Current
  • Supervise a team of customer service representatives, ensuring quality service and customer satisfaction.
  • Handle escalated customer issues and provide solutions in a timely manner.
  • Dealt with high stress calls due to gas leaks

Sales Associate

Best Buy
04.2021 - 01.2023
  • Provided expert product recommendations to customers based on their needs and preferences.
  • Achieved monthly sales targets consistently and participated in team sales initiatives.
  • Managed inventory and restocked shelves, ensuring optimal product availability.

NRO Trainer

Cains
01.2020 - 03.2021
  • Traveled nationwide to assist in the opening of 20 new Cain's stores.
  • Trained new staff members in company procedures, sales techniques, and product knowledge.
  • Coordinated with store managers and corporate personnel to ensure successful store launches.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.

Manager

Freddy's Frozen Custard & Steakburgers
03.2019 - 01.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed day-to-day operations, ensuring smooth workflow and customer satisfaction.
  • Oversaw inventory management, payroll, and staff scheduling.
  • Trained staff on customer service best practices, food safety, and store procedures.

Education

High School Diploma -

Morton Ranch High School
Katy, TX
05.2017

Skills

  • Strong leadership and team management
  • Excellent communication and interpersonal skills
  • Sales and customer service expertise
  • Problem-solving and conflict resolution
  • Inventory management

Timeline

Lead Customer Service Agent

Centerpoint Energy Inc
01.2023 - Current

Sales Associate

Best Buy
04.2021 - 01.2023

NRO Trainer

Cains
01.2020 - 03.2021

Manager

Freddy's Frozen Custard & Steakburgers
03.2019 - 01.2020

High School Diploma -

Morton Ranch High School

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Kaylie Gil