Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kaylie Gonzalez

Ramona,CA

Summary

Dedicated to delivering excellent customer service and ensuring a positive experience. Strong commitment to customer satisfaction with expertise in efficiently handling transactions and managing customer inquiries. Focus on creating a welcoming environment that enhances customer satisfaction and fosters loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista/Server

The Lookout Lake Poway
01.2025 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Barista

Starbucks
02.2023 - 08.2023
  • Interacted with customers to create a positive environment
  • Eciently controlled lines and crowds during busy periods
  • Maintained cleanliness of counters, machines, utensils, and seating areas
  • Ensured punctuality and consistent attendance
  • Listened to customer requests to create personalized beverages, boosting sales
  • Operated and maintained espresso machines, blenders, and other equipment
  • Memorized recipes for specialty and seasonal beverages

Hostess

Marinade on Main
03.2022 - 05.2022
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Crew Member/Leader

AMC Theatres
08.2021 - 02.2023
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.

Education

Biology Degree -

Palomar College
12.2025

Dipolma -

Ramona High School
06.2023

Skills

  • Advanced Communication Skills
  • Customer service
  • Time management
  • Issue resolution
  • Teamwork
  • Proficient In POS Technology
  • Hospitality service expertise
  • Leadership Skills
  • Collaborative Teamwork

Certification

  • CPR/AED Certification
  • Food Handler Certification - County of San Diego
  • ABC License

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Barista/Server

The Lookout Lake Poway
01.2025 - Current

Barista

Starbucks
02.2023 - 08.2023

Hostess

Marinade on Main
03.2022 - 05.2022

Crew Member/Leader

AMC Theatres
08.2021 - 02.2023

Biology Degree -

Palomar College

Dipolma -

Ramona High School

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Kaylie Gonzalez