Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kaylie Hedges

Heath,OH

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. I hope Ohio Health brings new opportunities for me and my future careers, I hope to be able to be apart of something great.

Overview

5
years of professional experience

Work History

Burger King

Shift Leader Manager
03.2022 - Current

Job overview

  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Wendy's

Crew Member
10.2021 - 04.2022

Job overview

  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.

Buckeye Lake Winery

Hostess
06.2020 - 10.2020

Job overview

  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Documented reservations and communicated changes to guests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

Education

Zane State College
Zanesville, OH

Associate of Applied Science from Elementary Education
05.2024

University Overview

Skills

  • Technical Proficiency
  • Performance Motivation
  • Workflow Optimization
  • Interpersonal Skills
  • Motivating Performers
  • Interpersonal Communication Skills
  • Customer Experience Management
  • Persuasive Negotiations
  • Quality Assurance
  • Cash Drawer Balancing
  • Handling Customer Complaints
  • Standards and Compliance

Timeline

Shift Leader Manager
Burger King
03.2022 - Current
Crew Member
Wendy's
10.2021 - 04.2022
Hostess
Buckeye Lake Winery
06.2020 - 10.2020
Zane State College
Associate of Applied Science from Elementary Education

Similar Profiles

CREATE PROFILE
Kaylie Hedges