Kaylie Henson
INDIANAPOLIS,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Brand Ambassador
Birdy Grey
07.2023 - Current
- Cultivated brand community by actively interacting with customers on social media platforms.
- Developed a range of content, including videos, blogs, and articles, to showcase the company's products and services.
- Managed content scheduling and publication across various social media channels.
- Utilized market data analysis to identify strategies for reaching specific target audiences and market segments effectively.
Masters Level Therapist
Cummins Behavioral Health
09.2022 - Current
- Employee of the Month - June 2023: Recognized for outstanding contributions and dedication to team and company goals, showcasing reliability and commitment.
- Time Management and Same Day Documentation Award - May 2023: Demonstrated strong time management skills and the ability to promptly document critical information.
- Project Management: Successfully managed the Hygiene Closet Project, handling service delivery and resource procurement.
- Client Care and Communication: Proficient in conducting diagnostic assessments, creating treatment plans, providing individual and family therapy, and collaborating with schools and stakeholders.
- Data Management: Meticulously completed required documentation and compiled data using Microsoft Excel.
- Clinical Expertise: Provided clinical services, assessment, diagnosis, treatment planning, therapy, skills development, and case management, displaying expertise in working with individuals.
- Meeting Targets: Consistently exceeded the mandatory 26 hours of weekly Clinical Care Time, indicating the ability to meet and surpass performance targets.
- Marketing and Outreach: Actively promoted behavioral health services to parents and educational professionals, illustrating skills in marketing and building relationships.
- Team Collaboration: Worked effectively both individually and as part of a team, showcasing the capacity to collaborate with colleagues.
- Administrative Competence: Managed various administrative tasks, including answering inquiries, processing paperwork, and maintaining confidentiality.
- Patient Care and HIPAA Compliance: Ensured high-quality patient care, maintained patient documentation, and upheld confidentiality in accordance with HIPAA regulations.
- Training and Development: Conducted training sessions for new hires and provided feedback on their performance, indicating an aptitude for training and development.
Contractor- Cleaning Services
The Sign Group
06.2022 - Current
- Ensured superior customer service standards in client interactions, enhancing customer satisfaction and fostering loyalty.
- Cultivated relationships with clients, aiming to generate repeat business by consistently delivering exceptional customer service.
- Implemented requested changes from designers, owners, or inspectors.
- Ensured the sanitization of frequently used areas and equipment using approved supplies, highlighting attention to hygiene and safety.
- Maintained inventory of office supplies to guarantee adequate stock levels at all times, showcasing organizational and resource management skills.
Coach
Dana Mannix Gymnastics Company
03.2020 - 10.2022
- Organized and scheduled gymnastics classes for children aged 2-13.
- Managed and supervised rotations during gymnastics meets for a team of 8-10 members.
- Maintained communication with parents to provide updates on their child's progress in class.
- Demonstrated effective time management skills in overseeing class rotations and multitasking while coaching.
- Fostered professional relationships with team members and coaches to ensure effective collaboration.
Social Worker
Take Back Control, Substance Abuse
01.2022 - 07.2022
- Continuous Learning: Actively attended meetings, training, conferences, and seminars to enhance professional knowledge, demonstrating a commitment to ongoing learning.
- Data Management: Collected and inputted data into the internal system database, showcasing proficiency in data handling.
- Client Privacy: Adhered to HIPAA and confidentiality regulations when communicating with clients, family members, colleagues, and external contacts, underlining the importance of privacy and data security.
- Research and Documentation: Conducted research and prepared documents and presentations for special projects, highlighting skills in research and documentation.
- Risk Assessment: Utilized safety and risk assessments, following relevant policies and procedures, indicating the ability to assess and manage risks.
- Resource Support: Provided clients with appropriate resources to support their recovery, demonstrating a helpful and supportive approach.
- Audit and Policy Contribution: Participated in audits and contributed to policy-making efforts, emphasizing the experience in process improvement and policy development.
- Program Evaluation: Completed a program evaluation for the agency's Substance Abuse Treatment Program, showcasing an ability to assess and improve programs.
Cheerleader
Ball State University
08.2017 - 05.2022
- Cheer at all home football, men’s, and women’s basketball games
- Cheer select men’s and women’s volleyball and gymnastics meets
- Represent Ball State University at university, community, and state appearances
- Compete at the Universal Cheerleading Association Collegiate Nationals, in the Small-Coed division, placing top 8
- Coordinate extra practice times with various gyms and all team members to continue develop skills outside regular scheduled practice
- Teach camps and clinics to ages K-12
- Assist coaches with various tasks when asked to, but not limited to; organizing uniforms for handouts and turn in, essential items needed during travel, clothing purchased for team, and getting volunteers for events or extra games.
Social Worker
Indiana Legal Services
01.2021 - 05.2021
- Community Resource Familiarity: Knowledge of community resources, including homeless shelters, mental health services, and domestic violence support, demonstrates an understanding of external support systems.
- Continuous Learning: Active participation in meetings, training, conferences, and seminars to enhance professional knowledge highlights a commitment to ongoing learning.
- Privacy and Confidentiality: Compliance with HIPAA and confidentiality regulations in client communications underscores the importance of data privacy.
- Community Collaboration: Collaborated with community agencies to offer clients additional support, showing the ability to work with external partners.
- Resource Connection: Connected individuals with relevant community resources and coordinated referrals, emphasizing a helpful and supportive approach.
- Advocacy and Support: Assisted and advocated for clients in obtaining financial resources and government entitlements, demonstrating an aptitude for supporting individuals.
- Administrative Proficiency: Provided administrative support by filing documents and scheduling meetings, illustrating organizational skills.
- Customer Relationships: Built and maintained relationships with customers, showcasing strong interpersonal skills.
- Team Collaboration: Attended team meetings and collaborated with peers and upper management, indicating the ability to work effectively in a team.
- Reporting and Documentation: Compiled and prepared reports and documents, showcasing the ability to handle paperwork and documentation.
- Assessment and Goal Setting: Conducted assessments and developed individualized care plans, demonstrating an understanding of individual needs and goal setting.
- Resource Coordination: Coordinated resources across multiple departments and teams, indicating project management and resource allocation skills.
- Vocational Assessment: Evaluated and assessed client abilities and needs for vocational goals, highlighting skills in assessment and goal determination.
- Case Management: Managed multiple cases and performed regular status meetings, showcasing strong organizational and case management skills.
Camp Manager and Coach
Geist Sports Academy
08.2015 - 03.2020
- Facilitated the development of active listening and discipline skills in children.
- Designed gymnastics programs tailored to different age groups.
- Efficiently multitasked by providing spotting, monitoring events, and being available for communication via the gym phone.
- Maintained effective communication with both coaches and parents to ensure a smooth gymnastics experience for the children.
Assistant
Gabriel Counseling Services
08.2019 - 12.2019
- Communication and Documentation: Managed incoming calls, recorded messages accurately, and maintained communication with clients, showcasing strong communication skills.
- Data Management: Gathered and organized data for reports and files, demonstrating proficiency in data handling.
- Scheduling and Coordination: Scheduled meetings, appointments, and travel arrangements, indicating organizational skills and the ability to manage logistics.
- Visitor Assistance: Greeted guests and vendors, assisting them in navigating the space, highlighting a welcoming and helpful attitude.
- Meeting Support: Took detailed notes at staff meetings, showcasing the ability to document important discussions.
- Client Support: Provided clients with resources and served as a point of contact, maintaining good communication, indicating a supportive and communicative approach.
Education
Bachelors - Human Services
Ball State University
Muncie, INMasters - Human Services
Ball State University
Muncie, INSkills
- Communication Skills
- Empathy and Compassion
- Conflict Resolution
- Crisis Management
- Advocacy
- Diversity and Inclusion
- Case Management
- Data Analysis
- Community Engagement
- Ethics and Compliance
- Resource Coordination
- Training and Development
- Customer Relations
- Time Management and Organization
Timeline
Brand Ambassador
Birdy Grey
07.2023 - Current
Masters Level Therapist
Cummins Behavioral Health
09.2022 - Current
Contractor- Cleaning Services
The Sign Group
06.2022 - Current
Social Worker
Take Back Control, Substance Abuse
01.2022 - 07.2022
Social Worker
Indiana Legal Services
01.2021 - 05.2021
Coach
Dana Mannix Gymnastics Company
03.2020 - 10.2022
Assistant
Gabriel Counseling Services
08.2019 - 12.2019
Cheerleader
Ball State University
08.2017 - 05.2022
Camp Manager and Coach
Geist Sports Academy
08.2015 - 03.2020
Bachelors - Human Services
Ball State University
Masters - Human Services
Ball State University
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