Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaylie Hollander

Marina Del Rey,CA

Summary

Highly motivated and detailed-oriented college graduate candidate whose passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist

Honda of Pasadena
03.2023 - 05.2024
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Answered phone promptly and directed incoming calls to correct offices.

Customer Experience Associate

Modo Yoga
03.2023 - 07.2023
  • Proficiently handled administrative tasks; managed class schedules, registrations, and payments using Mariana Tek
  • Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
  • Delivered exceptional customer service, resolving issues promptly and professionally.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Business Analyst Intern

Edwards Lifesciences
05.2022 - 08.2022
  • Increased data accuracy by implementing thorough data validation and cleansing processes.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Designed and developed data pipelines to acquire, clean and process data.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Streamlined data entry processes, significantly reducing manual errors.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.

Help Desk Support Intern

University of Utah College of Nursing
08.2020 - 04.2021
  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.
  • Utilized diagnostic tools to efficiently troubleshoot hardware and software issues, minimizing disruptions to daily operations.
  • Streamlined help desk processes for improved efficiency and reduced response times.
  • Established strong working relationships with users through clear communication, fostering trust in the help desk''s ability to address concerns quickly and accurately.

Education

Bachelor of Science - Data Analytics

Western Governors University
Salt Lake City, UT
08.2024

Skills

  • Python
  • Excel
  • SQL
  • R Programming
  • Swift
  • C#
  • Java
  • Linux

Certification

  • AWS Cloud Practitioner
  • CompTIA Data+
  • Project+

Timeline

Receptionist

Honda of Pasadena
03.2023 - 05.2024

Customer Experience Associate

Modo Yoga
03.2023 - 07.2023

Business Analyst Intern

Edwards Lifesciences
05.2022 - 08.2022

Help Desk Support Intern

University of Utah College of Nursing
08.2020 - 04.2021

Bachelor of Science - Data Analytics

Western Governors University

Similar Profiles

CREATE PROFILE
Kaylie Hollander