Dynamic and dedicated professional with a proven track record of meeting and exceeding goals set and excelling in stock replenishment and customer service. Recognized for fostering positive relationships and eager to leverage strong communication skills and a commitment to workplace cleanliness in a new role.
Hi, I’m
Kaylie Hollis
Jefferson City,MO
Summary
Overview
6
years of professional experience
Work History
Dollar General Distribution Center
Repack Stocker
04.2025 - Current
Job overview
- Participated in regular meetings to discuss improvements, challenges, and successes within the department, fostering open communication among colleagues.
- Provided support during peak seasons, adjusting workload to accommodate increased demands and maintaining productivity levels.
- Consistently met or surpassed productivity goals through diligent work ethic and prioritization of tasks.
- Contributed to customer satisfaction with prompt processing of orders for timely shipping.
Fairfield Inn Marriott
Front Desk Receptionist
10.2023 - 04.2024
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
MFA Oil
Gas Station Attendant
11.2022 - 04.2023
Job overview
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
Five Below
Customer Service Associate
11.2021 - 04.2023
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Courtyard by Marriott
Lobby Attendant
05.2021 - 10.2022
Job overview
- Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
- Assisted guests with luggage and other belongings, contributing to a seamless check-in experience.
- Conducted thorough inspections of the lobby area at designated intervals, identifying any necessary cleaning or maintenance tasks before they became noticeable to guests.
- Handled complaints from guests in a professional manner, working with management when necessary to resolve issues and maintain customer satisfaction.
Courtyard by Marriott
Housekeeper
07.2021 - 10.2021
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Midmo Dogs
Dog Daycare Attendant
05.2020 - 04.2021
Job overview
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email, and text.
- Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
Rias Restaurant and Lounge
Server
04.2019 - 11.2019
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Skills
- Warehouse safety
- Workplace cleanliness
- Pallet jack operation
- Stock replenishment
- Lifting techniques
- Barcode scanning
- Positive attitude
- Willing to learn
- Friendly and personable
- Customer service
- Customer assistance
- Punctual and reliable
- Clear communication
- Customer relationships
- Verbal and written communication
- Shelf stocking
- Money handling
- Cleaning procedures
- Energetic and outgoing
- Equipment cleaning
- Flexible schedule
- Merchandise stocking
- Stock rotation
- Shelving of products
- Eager and willing to learn any new skills
Timeline
Repack Stocker
Dollar General Distribution Center
04.2025 - Current
Front Desk Receptionist
Fairfield Inn Marriott
10.2023 - 04.2024
Gas Station Attendant
MFA Oil
11.2022 - 04.2023
Customer Service Associate
Five Below
11.2021 - 04.2023
Housekeeper
Courtyard by Marriott
07.2021 - 10.2021
Lobby Attendant
Courtyard by Marriott
05.2021 - 10.2022
Dog Daycare Attendant
Midmo Dogs
05.2020 - 04.2021
Server
Rias Restaurant and Lounge
04.2019 - 11.2019
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