Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Kaylie Larsen

Austin,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals. Currently a talented server bringing skills in order to manage, payment processing and upselling. Staying current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Kura Revolving Sushi Bar
Austin, TX
05.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Senior Benefits Consultant

GoHealth
Chicago, IL
10.2021 - 04.2022
  • Delivered targeted advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Department Manager

Ace Hardware
North Bend, WA
10.2020 - 06.2021
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Line Cook

Snoqualmie Casino
Snoqualmie, WA
05.2018 - 10.2020
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Dishwasher and Prep

Spazzo
Bellevue, WA
06.2015 - 02.2016
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
  • Efficiently and quickly cleaned various dishes and silverware to provide smooth service and reduce wait times.

Customer Service Cashier

QFC
Kirkland, WA
03.2014 - 05.2015
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Sold lottery tickets and fish and game licenses.
  • Monitored self-checkout systems and provided assistance or intervention where required.

Education

No Degree - Culinary Arts

Lake Washington Institute of Technology
Kirkland, WA

High School Diploma -

Juanita High School
Kirkland, WA
06.2015

Skills

  • Slack
  • Microsoft
  • GSuite
  • Transactions and Cash Handling
  • Order Accuracy and Delivery
  • High-Energy and Stamina
  • Customer Service and Rapport
  • High-Volume Dining
  • Valid Food Handlers Certification
  • Critical Thinking
  • Merchandising

Certification

  • Food Handlers License
  • TABC License
  • Licensed Insurance Agent

Timeline

Server

Kura Revolving Sushi Bar
05.2022 - Current

Senior Benefits Consultant

GoHealth
10.2021 - 04.2022

Department Manager

Ace Hardware
10.2020 - 06.2021

Line Cook

Snoqualmie Casino
05.2018 - 10.2020

Dishwasher and Prep

Spazzo
06.2015 - 02.2016

Customer Service Cashier

QFC
03.2014 - 05.2015

No Degree - Culinary Arts

Lake Washington Institute of Technology

High School Diploma -

Juanita High School

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Kaylie Larsen