Kaylie Loss
Centralia,IL
Summary
Proactive team player with over four years of experience in grocery and food service industries. Demonstrated ability to enhance workflow processes and improve customer satisfaction through effective communication and adaptability. Maintains high standards of accuracy and productivity, consistently achieving positive outcomes in customer service roles. Highly-motivated employee with desire to take on new challenges. Strong work ethic, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Online Grocery Associate
Walmart
Manchester, MO
10.2021 - Current
- Prepared and packed grocery items for delivery and pickup.
- Coordinated with team members to ensure timely order fulfillment.
- Operated equipment for efficient order processing and packaging.
- Trained new associates on safety procedures and operational tasks.
- Collaborated with management to improve workflow processes and efficiency.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
- Researched products and pricing to ensure accuracy of orders.
- Inspected vehicles regularly to ensure safety and compliance with regulations.
- Loaded and unloaded packages following proper handling procedures and safety guidelines.
- Communicated effectively with dispatchers regarding delivery status and issues.
- Delivered packages efficiently to designated locations within specified timeframes.
- Returned undeliverable packages back to store for rerouting or disposal according to policy.
- Managed inventory and supplies to ensure materials were available when needed.
Team Manager
Dairy Queen Grill & Chill
Centralia, IL
03.2020 - 01.2023
- Prepared food items according to company recipes and standards.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted customers with menu selections and special requests promptly.
- Collaborated with team members to ensure timely service during peak hours.
- Stocked supplies and ingredients to ensure kitchen operations ran smoothly.
- Followed safety protocols to maintain a safe working environment for staff.
- Trained new employees on food preparation techniques and customer service skills.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Greeted customers and took their orders in a friendly and efficient manner.
- Served orders to customers at windows, counters and tables.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
Team Member
Duluth Trading Company
Saint Charles, Missouri
09.2022 - 11.2022
- Assisted customers in selecting products to meet their needs.
- Maintained product displays for optimal visibility and organization.
- Collaborated with team members to ensure efficient stock replenishment.
- Operated cash register, processing transactions accurately and efficiently.
- Promoted special offers and sales initiatives to enhance customer engagement.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Rotated through series of different stations based on team needs.
Education
Bachelor Of Science (BS) - Criminology
Maryville University of Saint Louis
St. Louis, MO12-2025
Centralia High School
Centralia, IL05-2022
Skills
- Customer service
- Team collaboration
- Problem solving
- Organizational skills
- Flexible scheduling
- Adaptability to change
- Customer engagement
- Product rotation
- Attention to detail
- Relationship building
- Order fulfillment
- Multitasking Abilities
- Training and mentoring
- Effective communication
- Time management
- Digital camera use
- Data analysis
Accomplishments
Bascom Honors
Timeline
Team Member
Duluth Trading Company
09.2022 - 11.2022
Online Grocery Associate
Walmart
10.2021 - Current
Team Manager
Dairy Queen Grill & Chill
03.2020 - 01.2023
Bachelor Of Science (BS) - Criminology
Maryville University of Saint Louis
Centralia High School