Kaylie Mosley
Aurora,IL
Summary
Accomplished Assistant Manager with 1 year of experience consistently rising through ranks. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Hardworking Customer Service Representative with 5 years of experience. Trained in project and time management and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Maintenance Administrative Assistant
ATMI Precast
11.2022 - Current
- Managed vendor relationships effectively, negotiating contracts that resulted in cost savings without compromising service quality or timelines.
- Improved inventory control by conducting regular audits of tools, parts, and supplies to minimize stock discrepancies.
- Reduced maintenance downtime by proactively scheduling preventative maintenance tasks for equipment and facilities.
- Ensured timely completion of maintenance projects through close coordination with technicians, vendors, and contractors.
- Enhanced team communication by creating a centralized database for tracking all maintenance requests and activities.
- Contributed to a positive work environment by providing administrative support to the entire maintenance team as needed.
- Optimized budget management by monitoring expenses closely and identifying cost-saving opportunities in the maintenance department.
- Streamlined maintenance processes by implementing an efficient filing system for all work orders and documents.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Accounts Receivable Clerk
Gerald Auto
05.2021 - 11.2022
- Reconciled accounts receivable ledger to verify payments and resolve variances
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Responded to inbound inquiries regarding accounts and payments
- Reported financial data and updated financial records in ledgers and journals
- Tracked invoices, receipts and deposit slips to generate monthly fiscal statements
- Made outbound calls to vendors and customers to discuss and resolve account needs
- Prepared and mailed invoices to customers, processed payments and documented account updates
- Used accounting software to reconcile accounts, track income and generate invoices
- Investigated daily variances and corrected errors to resolve discrepancies.
Cashier Receptionist
Gerald Auto Group
09.2018 - 08.2021
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Kept the reception area clean and neat to give visitors a positive first impression
- Received and routed business correspondence to correct departments and staff members
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Routed incoming mail and messages to relevant personnel without delay
- Operated a multi-line telephone system to independently handle calls each day
- Welcomed all customers with friendly greeting, answered general questions, gathered the nature of the visit and directed to specific offices
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assistant Manager
Smallcakes Cupcakery & Creamery
06.2018 - 05.2021
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies
- Monitored security and handled incidents calmly
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Elementary School Teachers Assistant
Communities in Schools
05.2017 - 04.2020
- Observed students' performance and recorded relevant data to assess progress
- Reviewed and discussed new students' academic credentials, interests and educational goals
- Developed new student orientation programs to build excitement around transfer and enrollment
- Used data to monitor students' progress and recommend solutions for improvement
- Provided crisis intervention in response to emergencies, employing existing trust and rapport to de-escalate situations
- Regularly met with enrolled students to confirm success and identify problem areas
- Counseled students regarding educational issues such as course and program selection, class scheduling and registration and career planning.
Education
High School Diploma -
West Aurora High School
Aurora, IL05.2018
Skills
- Employee performance evaluations
- Recruiting and Interviewing
- Staff Supervision
- Contract Management
- Strategic Planning
- Google Drive
- Complaint resolution
- Multi-line phone talent
- Good listening skills
- Professional telephone demeanor
- Creative problem solving
- Customer assistance
- Cash Drawer Management
- Drawer Management
- Cleaning and sanitizing
- Time management skills
- Office Administration
- Filing systems
- Document Preparation
Timeline
Maintenance Administrative Assistant
ATMI Precast
11.2022 - Current
Accounts Receivable Clerk
Gerald Auto
05.2021 - 11.2022
Cashier Receptionist
Gerald Auto Group
09.2018 - 08.2021
Assistant Manager
Smallcakes Cupcakery & Creamery
06.2018 - 05.2021
Elementary School Teachers Assistant
Communities in Schools
05.2017 - 04.2020
High School Diploma -
West Aurora High School
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