Kaylie Ortiz
West Valley City
Summary
Dynamic leasing agent with a goal-oriented mindset, skilled in tenant screening and record keeping. Successfully resolved tenant conflicts at Callaway Apartments while enhancing customer satisfaction through effective communication. Proven ability to train and mentor new staff, fostering a collaborative environment and ensuring compliance with fair housing policies.
Overview
2
2
years of professional experience
Work History
Leasing Agent
Callaway Apartments
1141 W 3900 S Taylorsville Utah 84123
02.2025 - Current
- Leasing Apartments
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Responded to requests and scheduled appointments for property showings.
- Putting in notices to vacate
- Making and delivering pack notices
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Participated in property inspections to prepare for move-ins and move-outs.
Shelf Stocker
Target
7025 Park Centre Dr, Cottonwood Heights, UT 84121
03.2024 - 11.2024
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
- Assisted in training new employees on store procedures, fostering teamwork and promoting a knowledgeable workforce.
- Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
Cashier
Chick-fil-A
1206 E 2100 S, Salt Lake City, Utah 84106
11.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Kings Peak High School
15410 Harmon Day Dr, Bluffdale, UT 8406506-2024
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Lease preparation
- Property tours
- Training and mentoring
- Property tours and inspections
- Application processing
Timeline
Leasing Agent
Callaway Apartments
02.2025 - Current
Shelf Stocker
Target
03.2024 - 11.2024
Cashier
Chick-fil-A
11.2023 - 03.2024
High School Diploma -
Kings Peak High School