Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylie Ortiz

West Valley City

Summary

Dynamic leasing agent with a goal-oriented mindset, skilled in tenant screening and record keeping. Successfully resolved tenant conflicts at Callaway Apartments while enhancing customer satisfaction through effective communication. Proven ability to train and mentor new staff, fostering a collaborative environment and ensuring compliance with fair housing policies.

Overview

2
2
years of professional experience

Work History

Leasing Agent

Callaway Apartments
02.2025 - Current
  • Leasing Apartments
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
  • Responded to requests and scheduled appointments for property showings.
  • Putting in notices to vacate
  • Making and delivering pack notices
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
  • Participated in property inspections to prepare for move-ins and move-outs.

Shelf Stocker

Target
03.2024 - 11.2024
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Answered customer questions and provided detailed product information.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Unloaded arriving product stock and moved to store display areas.
  • Checked and pulled defective or expired products from shelves.
  • Assisted in training new employees on store procedures, fostering teamwork and promoting a knowledgeable workforce.
  • Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
  • Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.

Cashier

Chick-fil-A
11.2023 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

High School Diploma -

Kings Peak High School
15410 Harmon Day Dr, Bluffdale, UT 84065
06-2024

Skills

  • Leasing and sales
  • Goal-oriented mindset
  • Telephone and email etiquette
  • Lease preparation
  • Property tours
  • Training and mentoring
  • Property tours and inspections
  • Application processing

Timeline

Leasing Agent

Callaway Apartments
02.2025 - Current

Shelf Stocker

Target
03.2024 - 11.2024

Cashier

Chick-fil-A
11.2023 - 03.2024

High School Diploma -

Kings Peak High School

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