Kaylie Perez
Springfield,MA
Summary
Results-driven Retail Manager skilled in optimizing customer experiences through team leadership and operational excellence. Directed sales floor activities, addressing customer needs and transactions while enforcing store policies and loss prevention protocols. Implemented visual merchandising strategies to elevate product presentation and drive sales. Facilitated team meetings to align goals and enhance communication, promoting a collaborative workplace.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Retail Store Manager
FYE
Holyoke, Massachusetts
08.2022 - Current
- Supervised associates, coaching on customer service skills and retail selling standards to enhance customer experience.
- Managed daily operations on the sales floor.
- Resolved customer concerns and supported sales transactions at checkout.
- Scheduled shifts and assigned tasks for merchandising and register coverage, ensuring adequate staffing and operational efficiency.
- Executed visual merchandising strategies to enhance product presentation in-store and promotional displays for product launches, driving customer engagement and sales.
- Trained staff on POS systems, returns, and cash handling procedures.
- Enforced loss prevention, store policies, and opening and closing procedures.
- Built and maintained strong working relationships with team members.
- Conducted regular meetings to improve communication and align team objectives. with staff members to discuss performance issues or new initiatives.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Performed regular audits to ensure compliance with company standards.
Task Associate
Ulta Beauty Inc.
Holyoke, MA
02.2026 - 07.2026
- Organized inventory for Ulta Beauty store areas and replenishment cycles.
- Restocked beauty merchandise across sales floor and backroom displays.
- Assisted with merchandise recovery and planogram resets on sales floor.
- Processed incoming shipments and sorted freight for store placement.
- Supported guests with product location and basic store questions.
- Maintained cleanliness in aisles, shelves, and display fixtures.
Education
Roger L Putnam Vocational Technical Academy
Springfield, MASkills
- Store operations
- Inventory control
- Merchandise planning
- Visual displays
- POS systems
- Cash handling
- Team supervision
- Conflict resolution
- Effective communication
Certification
- Osha
Timeline
Task Associate
Ulta Beauty Inc.
02.2026 - 07.2026
Retail Store Manager
FYE
08.2022 - Current
Roger L Putnam Vocational Technical Academy