KAYLIE PHAN
Katy
Summary
Friendly professional with strong understanding of hospitality. Established ability to lead teams and adjust to diverse customer demands, ensuring high levels of satisfaction. Skilled in time management and health compliance, persistently boosting operational efficiency and strengthening client relationships.
Overview
4
4
years of professional experience
Work History
Waitress
Bubbas 33
Katy
10.2024 - 07.2025
- Processed payments accurately using cash registers or POS systems.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Participated in team meetings to discuss new menu items or changes in policy.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Shift Manager
Happy Lemon
Katy
09.2022 - 08.2024
- Monitored inventory levels and implemented a system to ensure that all items were properly stocked and accounted for.
- Trained new staff members on proper boba preparation and customer service techniques.
- Adapted to different customer needs and preferences, resulting in increased customer satisfaction.
- Exceeded customer service expectations by providing friendly, courteous service to all guests.
- Handled customer complaints and concerns in a professional and timely manner.
- Memorized orders and accurately delivered them to customers in a timely manner.
- Proactively suggested alternative menu items when items were unavailable, resulting in satisfied customers.
- Balanced cash drawers accurately and consistently, resulting in an increased accuracy of financial records.
Team Member
kirklands
katy
04.2022 - 09.2022
- Greet every customer with enthusiasm
- Organize sales floor and stockroom
- Assemble all new furniture
- Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels
- Educate customers on current promotions and merchandise assortment to support buying decisions
- Make suggestions to build the customers basket that compliments the customers choices
Receptionist & Cashier
Luxury Nail Salon
Miami
06.2021 - 07.2021
- Worked to ensure a positive and hassle-free customer experience.
- Settled any customer disputes in a professional and pleasant manner.
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.
- Helped to increase customer return rates by providing excellent customer service at all times.
- Developed and maintained relationships with customers
Education
High School -
Paetow High School
Katy05.2024
Bachelor of Science - Nursing
Lone Star Community College
Kingwood, TXpre-nursing
Houston Community College
Houston, TXSkills
- Ability to Work Under Pressure
- Leadership and Teamwork
- Effective Time Management
- Customer Service
- Critical thinking and problem solving
- Fast Learner
- Excellent Communication Skills
- Health and safety compliance
- Adaptability
References
- Steve, Nguyen, happylemonkaty@gmail.com, (713)373-7631, Happy Lemon
- Jake Holster (318)294-9664, Bubba's 33
Languages
- English
- Vietnamese
Timeline
Waitress
Bubbas 33
10.2024 - 07.2025
Shift Manager
Happy Lemon
09.2022 - 08.2024
Team Member
kirklands
04.2022 - 09.2022
Receptionist & Cashier
Luxury Nail Salon
06.2021 - 07.2021
High School -
Paetow High School
Bachelor of Science - Nursing
Lone Star Community College
pre-nursing
Houston Community College