Summary
Overview
Work History
Education
Skills
Timeline
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Kaylie Piper

Twin Lake,MI

Summary

Knowledgeable Correctional Officer with solid background managing inmate populations and maintaining security protocols. Demonstrated ability to handle high-pressure situations and resolve conflicts efficiently. Proven skills in communication and teamwork, consistently ensuring safe environment for staff and inmates.

Overview

10
10
years of professional experience

Work History

Correctional Officer

Newaygo County Sheriffs Office
03.2024 - Current
  • Enforced facility rules and regulations to ensure safety and security of inmates and staff.
  • Conducted regular inspections of inmate living areas to identify safety hazards and maintain cleanliness standards.
  • Responded swiftly to incidents, maintaining control during disturbances and ensuring proper protocols were followed.
  • Supervised inmate activities, providing guidance to promote positive behavior and compliance with facility policies.
  • Documented daily activities, incidents, and observations accurately in reports for administrative review.
  • Developed strategies for de-escalating conflicts, significantly improving inmate interactions and reducing incident reports.
  • Completed intake paperwork, fingerprints, and searches.

Farm Laborer

Slater Farms
08.2017 - 03.2024
  • Operated farm equipment such as tractors and trucks with extreme care and precision.
  • Loaded and unloaded containers of materials and products on trucks, trailers and railcars by hand or with forklift truck.
  • Assisted farmers with feeding and watering cows.


  • Built and mended fencing to prevent stock from straying, divide land and improve organization.
  • Assisted farmers with feeding and watering cows, sheep, goats and pigs.
  • Used grease guns and oil cans to lubricate and adjust farm equipment.
  • Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.

Sales Consultant

Fremont Ford
12.2021 - 01.2023
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Maximized customer retention by resolving issues quickly.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.

Team Member

WESCO
01.2016 - 10.2020
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.

Education

Ferris State University
Big Rapids, MI

Muskegon Community College
Muskegon, MI

High School Diploma -

Holton High School
Holton, MI
05.2019

Skills

  • Customer Traffic Management
  • Privacy and Confidentiality
  • Persuasive Negotiations
  • Demonstrating Vehicle Features
  • Issue Resolution
  • Cooperative Attitude
  • First aid training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Restraint techniques
  • Safety and security enforcement
  • Trained in defensive tactics
  • Stress tolerance

Timeline

Correctional Officer

Newaygo County Sheriffs Office
03.2024 - Current

Sales Consultant

Fremont Ford
12.2021 - 01.2023

Farm Laborer

Slater Farms
08.2017 - 03.2024

Team Member

WESCO
01.2016 - 10.2020

Ferris State University

Muskegon Community College

High School Diploma -

Holton High School

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