Summary
Overview
Work History
Education
Skills
Timeline
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Kaylie Porter

Lansing

Summary

Dynamic and results-oriented professional with a proven track record at FancyHands, adept in customer service and Microsoft Office. Excelled in fast-paced environments, enhancing customer satisfaction and streamlining operations. Demonstrated exceptional organizational skills and a commitment to efficiency, significantly improving information accessibility and claim resolution processes.

Overview

12
12
years of professional experience

Work History

Virtual Assistant

FancyHands
01.2020 - Current
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Maintained a well-organized database system for improved information accessibility in daily operations.

Claims Representative

Professional Benefits & Insurance Services
12.2016 - 12.2020
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.

Medical Assistant

Hometown Urgent Care
03.2013 - 12.2016
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Education

Associates Medical Assistant - Medical Assistant

Ross Medical Education Center
Remote
11.2022

Skills

  • Customer service
  • Calendar management
  • Data entry
  • Microsoft office

Timeline

Virtual Assistant

FancyHands
01.2020 - Current

Claims Representative

Professional Benefits & Insurance Services
12.2016 - 12.2020

Medical Assistant

Hometown Urgent Care
03.2013 - 12.2016

Associates Medical Assistant - Medical Assistant

Ross Medical Education Center

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Kaylie Porter