Kaylie Rust
Chandler
Summary
Effectively manage personnel and business operations to handle demanding food service event needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory, and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.
Overview
13
13
years of professional experience
Work History
Cafe Attendant
Marriott
02.2025 - Current
- Enhanced customer satisfaction by providing efficient and friendly service in a cafe setting.
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Actively contributed to a positive work environment by fostering collaboration among team members as a team player.
- Adhered to food safety regulations, ensuring all products were stored at correct temperatures and handled appropriately during preparation.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Cleaned and maintained dining area and condiment stations.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Food Service and Elderly Attendant
Harmony Hills at Lehi
05.2018 - 02.2019
- Provided assistance to disabled and elderly customers in a food service setting
- Assisted customers with food selection, assisting with needs such as cutting food for specific needs, taking orders, and serving food based on specific orders and care
- Maintained a clean and safe environment by adhering to sanitation and safety protocols
- Assisted in food preparation and customer service
- Inventory management, stocking shelves, and organizing items
- Followed safety guidelines for food service, sanitation, and customer service
- Proactively addressed customer concerns and complaints in a timely manner
- Assisting in food prep, cleaning the dining area and any spills, laundering dining linens
- Providing friendly and personable care and communication about client's lives, food preferences, and personal medical needs involving food
Cook
Bon Appetit Catering
06.2016 - 05.2018
- Prepared and cooked various types of dishes according to customer orders
- Preparing and remembering customers' customs and special dietary orders
- Monitored ingredient levels and restocked supplies as needed
- Cleaned and sanitized work areas, equipment, and utensils
- Followed recipes and presentation guidelines to meet or exceed customer expectations
- Ensured timely delivery of dishes to customers
- Properly labeled and stored all food items according to health and safety regulations
- Replenish garnishes, raw foods, and other ingredients for serving lines
- Put away daily deliveries of food ingredients
- Maintain high standards of [sanitation and cleanliness]
- Incorporated customers’ dietary restrictions with menu options as needed
- Kept station clean and sanitized at all points
- Quickly [dice, trim, and julienne] vegetables while taking care to minimize waste
- Package, label, and store ingredients in the correct areas, checking dates regularly and disposing of any items as needed
- Responsible for ensuring the kitchen was clean and sanitized at all times
- Cleaned kitchen surfaces and appliances, including ovens, stoves, microwaves, sinks, and refrigerators
Child Event Service and Restaurant Front of House
Boondocks
01.2016 - 06.2016
- Provide friendly and professional customer service while serving food items and beverages to over 100 children per work day
- Supervised and entertained children during events to ensure their safety and enjoyment
- Enforced safety and health regulations during events
- Assisted in the maintenance of event supplies and equipment
- Responsible for taking orders, payment processing, and delivery of food and beverage items
- Assisted in the setup and clean up of events
- Experienced server in fastpaced, highvolume restaurants
- Skilled in taking orders, serving food/beverages, and providing excellent customer service
- Knowledgeable in proper food safety practices and the use of food safety systems
- Welcomed and greeted customers entering the restaurant
- Responded to customer inquiries in a timely and friendly manner
- Managed customer seating and reservations
- Assisted with customer orders and menu selections
- Processed payments and ensured accuracy of customer bills
- Conducted table and silverware maintenance
- Collaborated with restaurant staff to ensure smooth operations
Customer Service
Jimmy Johns
03.2015 - 01.2016
- Developed and maintained positive customer relationships by responding to inquiries in a timely and professional manner
- Performed customer service duties such as taking orders, operating cash registers, and preparing food items
- Maintained a clean, sanitary, and safe work environment by adhering to all safety and health regulations
- Assisted in stocking and inventorying food items and supplies
- Provided excellent customer service by greeting and serving customers in a timely and friendly manner
Child Care
Personal Connections
05.2012 - 01.2015
- Developed and implemented age-appropriate activities to engage children and help them reach their developmental milestones
- Monitored and ensured children’s safety and wellbeing at all times
- Prepared and served meals, and cleaned up after meals
- Assisted and supervised children with daily activities such as bathing, dressing, and changing diapers
- Assisted children with homework and reading activities
- Communicated regularly with parents and guardians to provide updates on their child’s progress
- Provided reliable, timely, and safe care according to the parents desires and childrens needs
- Cleaning all areas and toys, cooking and cleaning following food safety procedures
Education
Bachelor of Science - Tourism and Recreation Management
Arizona State University
Tempe, Arizona05.2022
Skills
- Critical thinking for problem resolution
- Responsive to new challenges and situations
- Precision in task execution
- Dedicated goal achiever
- Proficient conflict resolution
- Team player
Accomplishments
- Deans list - Achieved the highest expectations and grades - Multiple consecutive years (2019-2022)
- Summa Cum Laude - 4.0 GPA
Timeline
Cafe Attendant
Marriott
02.2025 - Current
Food Service and Elderly Attendant
Harmony Hills at Lehi
05.2018 - 02.2019
Cook
Bon Appetit Catering
06.2016 - 05.2018
Child Event Service and Restaurant Front of House
Boondocks
01.2016 - 06.2016
Customer Service
Jimmy Johns
03.2015 - 01.2016
Child Care
Personal Connections
05.2012 - 01.2015
Bachelor of Science - Tourism and Recreation Management
Arizona State University
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