Kaylie Samford
Belton,TX
Summary
Versatile and results-driven professional with a background at Mallory Safety & Supply, adept in customer service and complex problem-solving. Demonstrated ability to enhance customer satisfaction and build strong relationships through exceptional service and attention to detail. Skilled in utilizing computer systems for inventory management, contributing to a positive and efficient shopping experience. Proven track record in fostering team success and maintaining workplace safety.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Onsite Associate
Mallory Safety & Supply
04.2023 - 09.2024
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Painter's Helper
Moody ISD
05.2022 - 08.2022
- Carried paints and painting supplies to each job site and positioned to comply with painter's instructions.
- Managed contracts and invoices from customers confirming on-time payment.
- Placed ladders and scaffolds in correct locations and moved equipment as work progressed to completion.
- Adhered to manufacturer instructions for paints, solvents and Type materials use.
- Returned equipment and unused painting supplies to proper locations after each workday.
- Cleaned brushes, rollers and Type equipment prior to use.
- Followed painter's directions for product application and site cleanup.
Team Member
Chick-fil-A
04.2020 - 05.2022
- Addressed and resolved customer complaints in polite and professional manner.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Evaluated customer needs and feedback to drive product and service improvements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Construction Assistant
A-Z Construction
05.2016 - 08.2020
- Gathered and disposed of worksite debris to remove safety hazards.
- Utilized construction tools and machinery to effectively complete job site projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Maintained organized job sites, contributing to enhanced worker productivity and faster completion times.
- Cleared work sites of hazardous items.
- Operated variety of power tools and hand tools.
- Maintained tools and equipment in good working condition.
- Established positive relationships with clients through regular communication and attentive service, leading to repeat business opportunities.
- Removed debris and waste from job sites.
- Followed safety protocols on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Moody High School
Moody, TX05.2022
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Workplace Safety
- Customer Engagement
- Complex Problem-Solving
- Relationship Building
- Courteous and Professional
- Flexible Schedule
- New Hire Training
Certification
OSHA 10
Timeline
Onsite Associate
Mallory Safety & Supply
04.2023 - 09.2024
Painter's Helper
Moody ISD
05.2022 - 08.2022
Team Member
Chick-fil-A
04.2020 - 05.2022
Construction Assistant
A-Z Construction
05.2016 - 08.2020
Moody High School
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