Kaylie Sand
Strongsville,Ohio
Overview
16
16
years of professional experience
Work History
Discharge Coordinator
Drug Mart
07.2009 - Current
- Arranged placement of patients in facilities appropriate for level of care requirements.
- Enhanced patient satisfaction by providing comprehensive discharge instructions and resources for follow-up care.
- Promoted a collaborative environment among colleagues by sharing best practices for efficient coordination across departments involved in the discharge process.
- Conducted ongoing assessments of departmental performance, identifying areas for improvement and implementing necessary changes.
- Worked collaboratively with clinical and non-clinical team members to solve complex discharge issues.
- Collaborated with interdisciplinary teams to ensure optimal patient care and smooth transitions between healthcare providers.
- Reduced readmission rates through thorough review of patient records and implementation of individualized care plans.
- Managed caseloads effectively, prioritizing high-risk cases for more intensive support during the transition period following discharge from the hospital setting.
- Increased efficiency in the discharge process, implementing electronic record-keeping systems to track essential information.
- Maintained up-to-date knowledge of regulatory requirements, ensuring compliance with all applicable laws and guidelines related to patient discharge processes.
- Expedited insurance claims processing by maintaining accurate documentation and submitting timely paperwork to relevant parties.
- Conducted follow-up evaluations with discharged patients, identifying any barriers to recovery and addressing them promptly.
- Coordinated transfer of out-of-area patients into in-network facilities.
- Served as a liaison between patients, families, and various healthcare professionals to facilitate open communication throughout the treatment process.
- Established strong relationships with community-based organizations to provide additional resources and support for discharged patients in need of continued assistance at home or other facilities outside hospitals.
- Provided training for new staff members, fostering a culture of continuous learning within the department.
- Implemented quality improvement initiatives, using data-driven insights to enhance the effectiveness of discharge coordination efforts.
- Improved patient discharge process by coordinating with medical teams and ensuring timely communication between departments.
- Worked with utilization review to establish prior authorization for timely discharges.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Monitored front areas so that questions could be promptly addressed.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Interceded between employees during arguments and diffused tense situations.
Education
High School Diploma -
Strongsville High
Strongsville, OHSkills
- Motivational skills
- Care coordination
- Healthcare regulations
- Discharge planning
- HIPAA compliance
- Patient support
- Medical record updating
- Educational materials and resources
- Discharge scheduling
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Adaptability and flexibility
- Decision-making
- Customer service management
- Relationship building
- Phone and email etiquette
- Employee supervision
- Team management
- Team building
- Handling complaints
- Leadership development
- Task prioritization
- Office management
- Self motivation
- Coaching and mentoring
- Goal setting
- Time management abilities
- Inventory management
- Performance monitoring
- Workflow coordination
- Staff scheduling
- Epic
- Brightree
- Transport manager
Timeline
Discharge Coordinator
Drug Mart
07.2009 - Current
High School Diploma -
Strongsville High
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