Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaylie Spoon

Englewood,FL

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Adept at using CRM systems, EHR software, and Microsoft Office programs. Proven success in following SOPs, resolving issues efficiently, enhancing customer satisfaction, and contributing to seamless business operations

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

The Hideaway @ Nico B's
03.2023 - Current
  • Delivered personalized dining experiences while following restaurant SOPs
  • Relayed accurate orders to the kitchen and bar, and handled financial transactions via POS systems.
  • Addressed service issues efficiently to ensure high guest satisfaction.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Assistant / Front Desk

Hair Haven of Englewood
08.2022 - Current
  • Managed appointment scheduling using CRM and EHR platforms.
  • Adhered to company SOPs and used Microsoft Excel to track employee schedules and client visits.
  • Provided front-line customer support via phone, email (Outlook), and in person.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

Receptionist

Rowley Insurance Agency, Inc.
06.2021 - 08.2022
  • Maintained digital client records using EHR and CRM software.
  • Scheduled appointments, processed reports, and coordinated office communication through Microsoft Outlook and Excel.
  • Followed administrative SOPs for managing files, reports, and customer communications.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Server

Artur's Restaurant
12.2018 - 03.2021
  • Delivered consistent service while using CRM-style guest notes to improve the dining experience.
  • Trained new staff on SOPs, POS systems, and Microsoft-based tools used for staff scheduling and reporting.
  • Maintained detailed records of meal issues, guest preferences, and resolutions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

Cosmetology Education -

Charlotte Technical College
Port Charlotte, FL
01.2023

High School Diploma -

Cornerstone Christian Correspondence School
Townsend, GA
11-2021

Skills

  • Customer Service Excellence
  • CRM Software
  • EHR Systems
  • Microsoft Office Suite
  • Standard Operating Procedures
  • Shift Scheduling & Staff Coordination
  • Conflict Resolution
  • Employee Training
  • Front Desk Operations
  • Word Processing & Filing
  • Time Management
  • Quick Learner
  • Guest Relations
  • Cash Handling
  • Upselling Techniques
  • POS Systems
  • Attention to Detail
  • Problem Solving
  • Multi-Line Phone Systems
  • Inventory Management
  • Professional Communication
  • Team Collaboration

Certification

  • Cosmetology License - January 2023- December 2023

Timeline

Server

The Hideaway @ Nico B's
03.2023 - Current

Assistant / Front Desk

Hair Haven of Englewood
08.2022 - Current

Receptionist

Rowley Insurance Agency, Inc.
06.2021 - 08.2022

Server

Artur's Restaurant
12.2018 - 03.2021

Cosmetology Education -

Charlotte Technical College

High School Diploma -

Cornerstone Christian Correspondence School

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