Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Kaylie Thomas

Oakford,IL

Summary

Dynamic and detail-oriented professional with a strong customer service background. Skilled in organizing schedules and proficient in American Sign Language 1 and 2. Excel in creating welcoming environments, enhancing operational efficiency, and ensuring a positive experience for all members and clients.

Overview

2
2
years of professional experience

Work History

Gym Receptionist and Cleaner

Menard County Fitness and Tanning
11.2024 - 03.2025
  • Managed front desk operations, ensuring prompt check-ins and customer service excellence.
  • Assisted members with inquiries, providing accurate information on services and facilities.
  • Created work schedule for employees
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
  • Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
  • Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
  • Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
  • Contributed to customer retention through consistently providing a welcoming, clean, and well-maintained facility for members to enjoy.

Kennel Staff Assistant

Hilltop Boarding Kennel
04.2023 - 11.2024
  • Managed front desk operations, ensuring a welcoming environment for all visitors.
  • Improved overall efficiency in daily operations by creating detailed task lists for staff members that ensured completion of all necessary duties throughout each day.
  • Trained new team members on reception protocols and customer service standards.
  • Contributed to a positive work environment by effectively communicating with team members and management regarding animal care responsibilities.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Gained trust from frightened or aggressive animals through patient interaction techniques that focused on building positive associations over time.
  • Assisted in daily care and feeding of animals, ensuring their health and well-being.
  • Maintained cleanliness of kennel facilities, promoting a safe environment for pets.
  • Adapted quickly to changing tasks in a fast-paced environment, enhancing workflow efficiency.
  • Facilitated smooth reunions for returning pet owners by ensuring animals were clean, well-groomed, and ready for pick-up at the designated time.

Education

Diagnostic Medical Sonography

Lincoln Land Community College
Springfield, IL

High School Diploma -

Excelsior Classes
Oakford, IL
05-2025

Skills

  • Basic Medical Terminology
  • Proficient in American Sign Language
  • Strong attention to detail
  • Customer service
  • Experienced in heavy lifting
  • Verbal and written communication
  • Organized scheduling coordination
  • Skilled in multiple technology platforms
  • Teamwork

Languages

English
Native or Bilingual
American Sign Language
Limited Working

Interests

  • Powerlifting
  • Photography

Timeline

Gym Receptionist and Cleaner

Menard County Fitness and Tanning
11.2024 - 03.2025

Kennel Staff Assistant

Hilltop Boarding Kennel
04.2023 - 11.2024

Diagnostic Medical Sonography

Lincoln Land Community College

High School Diploma -

Excelsior Classes

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