Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KAYLIE WALLACE

Richfield

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

Harrington Company
07.2022 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Answered phone calls made to the store to ensure customers were being heard and helped in a timely manner.

Assistant Manager

Big 5 Sporting Goods
02.2021 - 03.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Customer Service Representative

Home Depot
10.2017 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Pulled orders for customers for a quick satisfied delivery.

Assistant Manager

Carl's Jr
02.2017 - 07.2017
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Counting the tills and making deposits weekly.

Assistant Manager

Dairy Queen
08.2014 - 02.2017
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Counted the tills and made deposits weekly.

Education

Cosmetology Certificate - Cosmetology

Snow College
Richfield, Utah
12.2013

High School Diploma -

Richfield High School
Richfield, UT
05-2013

Skills

  • Customer service
  • Cheerful and energetic
  • Product knowledge
  • Upselling and cross selling
  • Email and phone etiquette
  • Organized and efficient
  • Issue resolution
  • Data entry
  • Relationship building
  • Documentation and reporting
  • Sales expertise
  • Cold calling expertise

Certification

During my three years in college at Snow College, earned a Certificate in Cosmetology! I completed 2,000 hours of school- Working with many clients, having one hour of "Theory" each day as well as a college math class and English.

Timeline

Inside Sales Representative

Harrington Company
07.2022 - Current

Assistant Manager

Big 5 Sporting Goods
02.2021 - 03.2022

Customer Service Representative

Home Depot
10.2017 - 01.2021

Assistant Manager

Carl's Jr
02.2017 - 07.2017

Assistant Manager

Dairy Queen
08.2014 - 02.2017

Cosmetology Certificate - Cosmetology

Snow College

High School Diploma -

Richfield High School

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