Summary
Overview
Work History
Education
Skills
References
Timeline
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Kaylie Whitson

Columbia,SC

Summary

I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Working in the service industry for over 6 years has made me a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Waitress/Support Staff/Trainer

Ruth's Chris Steakhouse
Columbia, SC
01.2022 - Current
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Developed positive relationships with regular customers through friendly conversation.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Informed customers about specials, upselling additional food and drink items.
  • Trained new employees to perform duties.
  • Set up tables in between patrons to reduce wait times.
  • Responded to ad hoc cleaning duties at end of shift.

Waitress

Grumpy's Sports Pub
Aiken, SC
08.2020 - 01.2022
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Provided accurate change for cash transactions using a cash register system.
  • Greeted customers, answered questions and recommended specials to increase profits.

FOH Team Member

Chick-fil-A
North Augusta, SC
03.2017 - 08.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new opportunities.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Education

Bachelor of Science - Business Administration

Western Governors University
Salt Lake City, UT
01-2026

High School Diploma -

South Aiken High School
Aiken, SC
06-2020

Some College (No Degree) - Business Administration

University of South Carolina - Aiken
Aiken, SC

Some College (No Degree) - Business

Midlands Technical College
West Columbia, SC

Skills

  • High-volume dining
  • Guest Relations Management
  • Order Management
  • Food inspection
  • Customer Service
  • Point of Sale (POS) system operations
  • Handling Complaints
  • Team Collaboration
  • Complex Problem-Solving
  • Greeting guests
  • Item promotion
  • Fine Dining
  • Professional Appearance
  • Positive and professional
  • Upselling
  • Sales expertise
  • Performance Improvement
  • Special Event Coordination
  • Complaint resolution
  • Serving expertise
  • Salesmanship
  • Relationship Management

References

References available upon request.

Timeline

Waitress/Support Staff/Trainer

Ruth's Chris Steakhouse
01.2022 - Current

Waitress

Grumpy's Sports Pub
08.2020 - 01.2022

FOH Team Member

Chick-fil-A
03.2017 - 08.2020

Bachelor of Science - Business Administration

Western Governors University

High School Diploma -

South Aiken High School

Some College (No Degree) - Business Administration

University of South Carolina - Aiken

Some College (No Degree) - Business

Midlands Technical College

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