Kaylie Wiles
Michigan City,IN
Summary
Professional cleaner with strong focus on maintaining high standards and delivering consistent results. Known for effective team collaboration and adaptability to changing needs. Skilled in sanitizing, organizing, and using cleaning equipment. Reliable, hardworking, and always ready to meet demands of job.
Diligent and friendly server with background in customer service and cash handling. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards.
Experienced in leading and supervising operational and sales teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cleaner
Escape The Ordinary Services
03.2023 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced homes and vacation rentals cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, laundry and dusting.
- Removed trash from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
Owner/Cleaner
Willow Cleans LLC
01.2021 - 09.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Server
Applebee's
07.2021 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Housekeeper
Blue Chip Casino, Hotel & Spa
01.2019 - 06.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Beverage Server
Fourwinds Casino
02.2017 - 01.2019
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.
- Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
- Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
- Demonstrated flexibility in scheduling, adapting quickly to last-minute changes or additional shift coverage requirements when necessary.
- Successfully upsold premium beverage options, increasing overall sales revenues.
- Prepared hot coffee and tea according to customer requests.
- Collaborated with bartenders and kitchen staff for seamless service during peak hours.
Education
High School Diploma -
La Porte High School
La Porte, IN05-2017
Skills
- Residential Cleaning
- Commercial Cleaning
- Hotel Cleaning
- Factory Cleaning
- Reliability and punctuality
- Laundry
- Custodial Experience
- Hotel Experience
- Management
- Restaurant Experience
- POS
- Serving Experience
- Hosting Experience
- Customer Service
- Social Listening
- Leadership
- Training and mentoring
- Multitasking Abilities
- Reliability
- Critical Thinking
- Time management abilities
- Cash handling
- Hospitality
- Cash Register
- Communication Skills
- Food Handling
- Banquet Experience
- Stocking
- Bussing
- Cash handling expertise
- Customer inquiries
- Up-selling techniques
- Detail-oriented mindset
- Exceptional organization
Certification
Driver's License, 02/01/21, 02/01/27
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Full Professional
Timeline
Cleaner
Escape The Ordinary Services
03.2023 - Current
Server
Applebee's
07.2021 - 03.2023
Owner/Cleaner
Willow Cleans LLC
01.2021 - 09.2023
Housekeeper
Blue Chip Casino, Hotel & Spa
01.2019 - 06.2021
Beverage Server
Fourwinds Casino
02.2017 - 01.2019
High School Diploma -
La Porte High School
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