Kaylie Beighle

• Resolved issues and escalated problems with knowledgeable support and quality service. This includes working with multiple technical teams to ensure the correct experts were involved in a speedy resolution.
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
• Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• Mentored junior techs on best practices related to system administration, providing guidance and mentorship for their professional growth.
• Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
• Ensured all new infrastructure devices added to CSI monitoring were fully checked for Quality Assurance and ready for full managed support.
• Assist management with ticket queue review and assignment

• Oversee and maintain a mixed environment of 200+ servers including Windows and Linux across VMware and Hyper-V
• Migrated our email system and 300 users from 2010 Exchange to Office 365 and was able to fully decommission the Exchange 2010 system
• Rolled out Teams and OneDrive to the company. The introduction of these two apps has helped AQHA continue working during the pandemic and work from home remotely
• Developed and implemented a strategy for a rotating VM and Hyper-V update patch schedule to keep all systems fully updated and prevent hardware issues due to out of date software/hardware
• As part of a larger team, I assisted in the migration of production systems to a co-location for maximum up time and stability of in house and public facing programs

• Take incoming calls/tickets and troubleshoot various hardware and software issues remotely using Kaseya for over 80 businesses
• Collaborate with multiple teams and escalation to resolve complex end user, network and server related issues
• Work with multiple tools to to monitor and troubleshoot performance of computers, networks and servers
• Went on-site to multiple businesses to complete hands-on tasks

• Managing transition of the helpdesk to an outsourced MSP
• Escalation point for internal IT and external helpdesk staff
• Work effectively with various stakeholders (executives, department heads, end users, vendors, or consultants) to define business and systems requirements
• Defined and implemented Azure disaster recovery and backup procedures for all systems

Responsibilities:

• Configuring and managing 50+ virtual machines using VMware
• Deploy and maintain 20 domain controllers across nation
• Performing routine maintenance and patching on workstations, servers, and various middle ware platforms during scheduled maintenance windows
• Responsible for entire domain upkeep/changes, file servers, terminal servers and access/permissions to each part of the domain
• Created Office 365 tenant and performed the entire migration of all staff and upload of all personal and network files to Onedrive and Sharepoint
  

Responsibilities:

• Provide hardware/software technical support for corporate office and feed yards
• Configuring, deploying and maintaining SCCM