Kaylihana Krol
Shelby Twp,MI
Summary
Driven Nursing Assistant with a proven track record at Corewell Health, enhancing patient satisfaction through compassionate care and efficient patient support. Skilled in electronic charting and providing emotional support, I've excelled in fast-paced environments, demonstrating exceptional attention to detail and teamwork. Achieved significant improvements in patient engagement and safety protocols. Healthcare professional with strong foundation in patient care and medical support. Adept at handling patient needs, collaborating with healthcare teams, and ensuring clean and safe environment. Known for reliability, adaptability, and commitment to achieving positive patient outcomes.
Overview
7
7
years of professional experience
Work History
Nursing Assistant
Corewell Health
Troy, MI
01.2024 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Associate
Walmart
Shelby, MI
07.2020 - 01.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Shift Lead
Dairy Queen Store
Shelby, MI
04.2018 - 07.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
General Education - Nursing
Macomb Community College
Clinton, MISkills
- Patient Care
- Basic Life Support
- Electronic Charting
- Companionship and emotional support
- Time Management
- Attention to Detail
- Supporting personal needs
- Calm Under Stress
- CPR Certification
- Work Ethic
- Team work
Timeline
Nursing Assistant
Corewell Health
01.2024 - Current
Associate
Walmart
07.2020 - 01.2024
Shift Lead
Dairy Queen Store
04.2018 - 07.2020
General Education - Nursing
Macomb Community College