Kaylin Brown
Fort Worth
Summary
With a proven track record at Medical City North Hills, I excel in patient care and stress tolerance, ensuring safety and comfort through effective communication and empathy. My expertise in basic life support and relationship building has significantly enhanced patient experiences, demonstrating a commitment to professionalism and ethical medical practices.
Overview
6
6
years of professional experience
Work History
Patient Safety Attendant
Medical City North Hills
01.2022 - Current
- Establishes a safe, risk-free patient environment by utilizing knowledge of fall prevention protocols, infection control measures, and self-harm prevention. Performs room assessment regularly and after any visitations.
- Accompanies patient and ensures patient safety during transportation, testing, and procedures occurring away from the patient’s normal environment.
- Restocks non-medicinal patient room supplies as needed.
- Participates in hospital or departmental performance improvement activities, and seeks opportunities to improve department and inter-department processes.
- Performs other duties as needed when not providing direct patient observation. Assists nursing staff with tasks such as transporting patients, delivering equipment and supplies, transporting specimens, delivering patient trays, answering phones, and assisting visitors.
Certified Nursing Assistant CNA
Texas Health
02.2020 - 07.2023
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Responded quickly and calmly in emergency situations.
- Assisted in maintaining a safe and comfortable environment for patients, resulting in positive feedback from both patients and staff.
Customer Service Representative
AT&T
05.2019 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Arrange appointments.
Education
Certificate - Nursing Assistant
Stone Academy
Fort Worth, TX08.2019
High School Diploma -
Polytechnic High Schoo
Fort Worth, TX05.2019
Skills
- Patient care techniques
- Basic life support
- Reliability and punctuality
- Mental health awareness
- Professionalism and ethics
- Stress tolerance
- Medical terminology
- Relationship building
- Vitals monitoring
- CPR/AED
- Medical office management
Timeline
Patient Safety Attendant
Medical City North Hills
01.2022 - Current
Certified Nursing Assistant CNA
Texas Health
02.2020 - 07.2023
Customer Service Representative
AT&T
05.2019 - 06.2020
Certificate - Nursing Assistant
Stone Academy
High School Diploma -
Polytechnic High Schoo
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