Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AssistantManager

Kaylin Carter

Assistant Manager
Columbus,OH

Summary

I am a focused Individual Who Is highly effective at promoting positive relationships and building capable teams, as well as a very analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. Overall, a very enthusiastic leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any role I take on!

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Assistant Store Manager

Lions Den
Columbus, OH
04.2022 - Current
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reviewed sales and gross profit report to assess company efficiency.

Sales Associate

Lions Den
Columbus, OH
07.2021 - 03.2022
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.

Shift Leader

Raising Cane's Restaurants
Columbus, OH
09.2018 - 06.2020
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Created incentive programs and contests to support and award top performers.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Regulated pricing, inventory count and supply during shift hours.
  • Educated staff on organizational mission and goals to help employees achieve success.

Crew Member

Raising Cane's Restaurants
Columbus, OH
09.2017 - 09.2018
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Addressed guest needs, questions or concerns to create optimum experience onboard.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Collaborated with team members to complete orders.
  • Supported great dining and meal experiences for guests.
  • Prepared products following restaurant, health and safety standards and procedures.

Education

High School Diploma -

West High School
Columbus, OH
09.2015 - 06.2018

Skills

    Goals and performance

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I make the most of all that comes and the least of all that goes.
Sara Teasdale

Timeline

Assistant Store Manager

Lions Den
04.2022 - Current

Sales Associate

Lions Den
07.2021 - 03.2022

Shift Leader

Raising Cane's Restaurants
09.2018 - 06.2020

Crew Member

Raising Cane's Restaurants
09.2017 - 09.2018

High School Diploma -

West High School
09.2015 - 06.2018

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Kaylin CarterAssistant Manager