Kaylin Carter
Assistant Manager
Columbus,OH
Summary
I am a focused Individual Who Is highly effective at promoting positive relationships and building capable teams, as well as a very analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities. Overall, a very enthusiastic leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any role I take on!
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Store Manager
Lions Den
Columbus, OH
04.2022 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Evaluated suppliers to maintain cost controls and improve operations.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reviewed sales and gross profit report to assess company efficiency.
Sales Associate
Lions Den
Columbus, OH
07.2021 - 03.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Shift Leader
Raising Cane's Restaurants
Columbus, OH
09.2018 - 06.2020
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Created incentive programs and contests to support and award top performers.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Regulated pricing, inventory count and supply during shift hours.
- Educated staff on organizational mission and goals to help employees achieve success.
Crew Member
Raising Cane's Restaurants
Columbus, OH
09.2017 - 09.2018
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Supported great dining and meal experiences for guests.
- Prepared products following restaurant, health and safety standards and procedures.
Education
High School Diploma -
West High School
Columbus, OH 09.2015 - 06.2018
Skills
Goals and performance
Relationship building and management
POS systems operations
Sales expertise
New-Hire Training
Operations
Staff supervision
Sales and marketing
Systems and software programs
Customer Relations
Product and service sales
Staff Management
Sales growth
Microsoft Office Suite
Proficient in PowerPoint, Word and Excel
Stock management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I make the most of all that comes and the least of all that goes.
Sara Teasdale
Timeline
Assistant Store Manager
Lions Den
04.2022 - Current
Sales Associate
Lions Den
07.2021 - 03.2022
Shift Leader
Raising Cane's Restaurants
09.2018 - 06.2020
Crew Member
Raising Cane's Restaurants
09.2017 - 09.2018
High School Diploma -
West High School
09.2015 - 06.2018