Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kaylin Carter

Columbus

Summary

With 7 years of diverse management and leadership experience, I am committed to driving both personal and organizational growth. I approach every role with dedication and focus on excellence. I take pride in leading teams, overcoming challenges efficiently, and delivering outstanding results, even in demanding environments. I excel at fostering a collaborative atmosphere that empowers teams, maintains high morale, and boosts productivity. My strong customer service skills help me build lasting client relationships, ensuring their needs are met and exceeded. I am adept at managing multiple priorities without compromising quality, remaining calm and focused under pressure. Integrity is central to my work ethic- whether working independently or as part of a team, I uphold the highest standards of honesty and professionalism. My proactive approach and dedication have been key to my past achievements, and I’m eager to bring these strengths to new opportunities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Trainer, Cashier, Barista

Creative Dining Service
07.2023 - Current
  • Developed training programs to enhance employee skills and knowledge retention.
  • promote engagement and collaboration among participants.
  • Assessed training performance evaluations to tailor content effectively.
  • Implemented feedback to continuously improve training effectiveness and participant satisfaction.
  • Collaborated with leadership to align training initiatives with organizational goals and objectives.
  • Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
  • Trained new cashiers on operational procedures and company policies.
  • Maintained organized checkout areas, optimizing workflow and minimizing wait times.
  • Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
  • Led initiatives for seasonal promotions, boosting customer engagement through creative marketing strategies.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.

Store Manager

Claire's
02.2023 - 01.2024
  • Overseeing daily operations of store
  • Opening and closing of store
  • Interviewing and onboarding employees
  • Training employees
  • Inventory management
  • Product Management
  • Order receiving
  • Product placement
  • Conducting/attending staff meetings
  • Setting and achieving weekly sales goals
  • Coaching staff
  • Customer service
  • Customer retention
  • Tracking/Logging KPI & sales data
  • Scheduling
  • Ear piercing
  • Planograms

Store Manager

Lion's Den
07.2021 - 01.2023
  • Overseeing daily operations of store
  • Opening and closing of store
  • Interviewing and onboarding employees
  • Training employees
  • Inventory management
  • Product Management
  • Order receiving
  • Product placement
  • Conducting/attending staff meetings
  • Setting and achieving weekly sales goals
  • Coaching staff
  • Customer service
  • Customer retention
  • Tracking/Logging KPI & sales data

Collections Specialist

Discover Financial Services
02.2020 - 07.2021
  • Handling the collections process for overdue credit card payments
  • Attending weekly meetings
  • Maintaining call quality expectations
  • Resolved outstanding account balances through direct communication with customers.
  • Implemented efficient collection strategies to enhance recovery rates and minimize delinquency.
  • Analyzed customer accounts to identify trends and recommend tailored payment solutions.
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.

Store Manager

Raising Cane's Chicken Fingers
02.2017 - 01.2020
  • Company Overview: Following company SOP
  • Overseeing daily operations of store
  • Opening and closing of store
  • Interviewing and onboarding employees
  • Training employees
  • NRO
  • Traveling to train employees for newly opening restaurants
  • Inventory management
  • Product Management
  • Order receiving
  • Product placement
  • Conducting/attending staff meetings
  • Setting and achieving weekly sales goals
  • Coaching staff
  • Customer service
  • Customer retention
  • Tracking/Logging KPI & sales data
  • Inventory tracking
  • Placing product orders
  • Following SOPs
  • Maintaining restaurant image

Education

High School -

West High School
07.2018

Skills

  • Restaurant Management
  • New Restaurant Openings
  • Store management
  • New hire training
  • Planning and coordination
  • Creative problem solving
  • Group and individual instruction
  • Course planning
  • Feedback delivery
  • Payment collection

Certification

Bartending Certification | February 2022

Timeline

Trainer, Cashier, Barista

Creative Dining Service
07.2023 - Current

Store Manager

Claire's
02.2023 - 01.2024

Store Manager

Lion's Den
07.2021 - 01.2023

Collections Specialist

Discover Financial Services
02.2020 - 07.2021

Store Manager

Raising Cane's Chicken Fingers
02.2017 - 01.2020

High School -

West High School