Kaylin Coleman
Butler,United States
Summary
Highly motivated young professional with military experience. Authorized to work in the US for any employer Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Electronic Channel Specialist
Fidelity Investments
07.2021 - Current
- Assisted customers with technical support inquiries.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity, by ensuring to hit at least 3.5 calls per hour.
Server
TGI Fidays
11.2020 - 09.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server/Bartender
Cincinnati Dinner Train
02.2020 - 08.2021
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served high customer volumes during special events, nights, and weekends that included up to 50 guests at a time.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Logistics Broker
Bridge Logistics Inc
09.2019 - 12.2019
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Gained strong leadership skills by managing projects from start to finish.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales Associate
Jake Sweeney Chevrolet
04.2019 - 09.2019
- Met customers on lot and in showroom to discuss available vehicles and options.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Responded to customer enquiries via telephone and email.
Bartender/Server/ FOH Manager
BrewRiver Creole Kitchen
07.2018 - 04.2019
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Tug Driver
DHL
04.2017 - 07.2018
- Loaded cargo according to plane capacity and appropriate weight load distribution.
- Collaborated with team members to maintain efficient workflow.
- Followed all safety and security protocols to minimize risk of injury.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Dropped and hooked trailers and changed configuration of equipment.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Server
Drakes
03.2016 - 04.2017
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Blackhawk Helicopter Mechanic (Crewchief)
U.S. Army
06.2015 - 03.2016
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Manufacturing Worker
Messier bugatti dowty
01.2015 - 11.2015
- Manually, and by use of a heavy machinery, oversaw the production of aircraft brake pads from start to finish.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Assembled products according to changing daily work orders and specific customer needs.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Organized and detail-oriented with a strong work ethic.
Packer
Wayfair
06.2014 - 01.2015
- Order processing.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Adjusted machine settings to accommodate different items and packaging materials.
- Assembled boxes, cartons and containers to package items.
Education
High School Diploma -
Pendleton County High School
Falmouth, KY06.2014
Skills
- Data Entry
- Microsoft office
- Customer Service
- Active listening
- Problem Resolution
- Critical Thinking
- Empathy
- Effective Communication
- Teamwork and Collaboration
- Organizational Skills
- Dependability
- POS Software
- Negotiation
- Leadership
- CRM software
- Customer relationship management
- Relationship Building
- Adaptability and Flexibility
- Time management abilities
- Multitasking Abilities
- Resource Allocation
Certification
- Driver's License
- FINRA Series 7, 12/01/21, Present
- FINRA Series 63, 01/01/22, Present
Military Service
Army, United States, E-2 private, 06/01/15, 03/01/16
Timeline
Electronic Channel Specialist
Fidelity Investments
07.2021 - Current
Server
TGI Fidays
11.2020 - 09.2021
Server/Bartender
Cincinnati Dinner Train
02.2020 - 08.2021
Logistics Broker
Bridge Logistics Inc
09.2019 - 12.2019
Sales Associate
Jake Sweeney Chevrolet
04.2019 - 09.2019
Bartender/Server/ FOH Manager
BrewRiver Creole Kitchen
07.2018 - 04.2019
Tug Driver
DHL
04.2017 - 07.2018
Server
Drakes
03.2016 - 04.2017
Blackhawk Helicopter Mechanic (Crewchief)
U.S. Army
06.2015 - 03.2016
Manufacturing Worker
Messier bugatti dowty
01.2015 - 11.2015
Packer
Wayfair
06.2014 - 01.2015
High School Diploma -
Pendleton County High School
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