Kaylin Crockett
Supervisor
Gurnee,IL
Summary
Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Crew Lead
Areotek
Gurnee, IL
10.2021 - 01.2023
- Monitored team members to verify work quality and address concerns.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Trained employees in time management and proper ways to complete job duties.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Established and enforced policies and procedures to maintain high standards of work.
- Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
Store Manager
Robert Wayne Footwear
Hanover, MD
02.2017 - 03.2020
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
ShoePrint
Gurnee, IL
12.2014 - 02.2017
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Co-Manager / Keyholder
Journeys
Gurnee, IL
11.2012 - 11.2014
- Developed strategy to increase sales and drive profits.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Completed store opening and closing procedures by counting drawers and managing security.
- Trained new associates in successful sales and performance strategies.
Education
Bachelor of Science - Criminology
Southern New Hampshire University
Hooksett, NH 09.2021 - Current
Associate of Science - Criminal Justice
Columbia Southern University
Orange Beach, AL 05.2019 - 10.2020
Associate of Science - Business Administration
Computer Systems Institute - Gurnee
Gurnee, IL 07.2014 - 03.2015
High School Diploma -
Waukegan High School
Waukegan, IL 08.2010 - 05.2014
Skills
Effective Speaking and Listening
Capable of learning new tasksDecision-Making
Planning and Coordination
Dependable and Responsible
Analytical and Critical Thinking
Task Prioritization
Merchandising operations
Marketing strategy
Staff training/development
Effective leader
Delegation
Timeline
Crew Lead
Areotek
10.2021 - 01.2023
Bachelor of Science - Criminology
Southern New Hampshire University
09.2021 - Current
Associate of Science - Criminal Justice
Columbia Southern University
05.2019 - 10.2020
Store Manager
Robert Wayne Footwear
02.2017 - 03.2020
Assistant Manager
ShoePrint
12.2014 - 02.2017
Associate of Science - Business Administration
Computer Systems Institute - Gurnee
07.2014 - 03.2015
Co-Manager / Keyholder
Journeys
11.2012 - 11.2014
High School Diploma -
Waukegan High School
08.2010 - 05.2014