Kaylin Dunham

Billing

• Billing clients on a monthly basis (Went over billing)
• Provided customer resolution to billing issues (Made changes to customers accounts)
• Upgraded products and services
• Helped restructure billing to meet customers budget

Sales

• Sold internet, home phone, and cable to customers
• Started products/ new services
• Data Entry

Customer Service

• Developed strong professional rapport with vendors and clients.
• Monitored past due accounts and pursued collections on outstanding invoices.

Systems Used

• Used AOS
• Used Microsoft Edge
• Microsoft Excel
• Used Outlook
• Copilot

Sales

• Sold mobile phones and accessories)
• Data Entry of newly started devices and services
• Activations (Activated mobile phones for new and existing customers)

Customer Service

• Retention (Would retain customers from leaving service)
• Troubleshooting (worked on customers phones and went over how to use phone)
• Also handled Target customer queries and service needs when associates were unavailable
• Identified customer needs by asking questions and advising on best solutions.

Training

• Trained new representatives on company software and procedures

Inventory

• Managed inventory (Would count how many mobile phones and SIM cards that were available in store)
• Replenished and arranged items to maintain appearance.
• Managed inventory levels by ordering sufficient stock for each account.

Systems used

Outlook

CSG